CRM Adoption Specialist Team Computers Private Limited

2.0 - 6.0 years

2 - 5 Lacs

Delhi, India

On-site

Responsibilities: User Onboarding & Training Develop and deliver training programs to educate users on CRM features, workflows, and best practices. Create user guides, documentation, and training materials to facilitate learning. Provide one-on-one or group training sessions to ensure all users are comfortable with the system. Change Management Assist in the transition to the new CRM by addressing user concerns and easing resistance. Monitor adoption rates and gather feedback to identify challenges faced by users during the transition. Ongoing Support & Troubleshooting Offer ongoing support post-implementation to help users overcome hurdles in using the CRM effectively. Serve as the point of contact for troubleshooting issues related to the CRM. Liaise with the technical team to resolve any bugs or customization requests. Monitoring & Reporting Track user engagement and adoption metrics to assess how effectively the CRM is being utilized. Analyze usage data to identify areas where further training may be needed. Provide regular reports to management on the progress of CRM adoption and areas for improvement. Process Optimization Provide feedback to the CRM development team on how the system can be improved to better serve users needs. Keep users informed of system updates, new features, and how to best leverage them. Requirements: An MBA Professional is preferred Proficiency in handling and working with large and critical data sets. Strong communication and coordination skills. Technically sound with a logical and analytical mindset. Knowledge of CRM systems and their functionality would be preferred.

Posted 5 days ago

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