Service Delivery Manager - C2C Capgemini

5.0 - 9.0 years

0 Lacs

kolkata, west bengal

On-site

As a Service Delivery Manager - C2C at Capgemini, you will have the opportunity to shape your career the way you desire. You will be part of a collaborative global community that supports and inspires you to reimagine what is achievable. Your primary responsibility will be overseeing the entire Contract-to-Cash cycle, which includes ensuring timely billing, collections, and cash application. It will be your duty to drive process optimization, compliance, and automation while managing client relationships, mitigating risks, and leading teams. Your focus will be on enhancing performance, ensuring financial accuracy, and delivering value through data-driven insights. In this role, you will be accountable for owning overall account performance to ensure excellence in Order-to-Cash service delivery and maintaining high client satisfaction levels. You will analyze exception trends and rework volumes to identify root causes and implement automation and process improvements based on DGEM principles. To excel in this role, you should lead digital transformation initiatives aimed at achieving top-quartile KPIs such as 90%+ auto cash application. Your ability to leverage data-driven insights and drive continuous improvement will be critical in delivering exceptional service and value to our clients.,

Posted 1 week ago

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