Vendor Manager / Category Manager BigCity Promotions

3.0 - 7.0 years

0 Lacs

karnataka

On-site

You are seeking a proactive and relationship-driven Manager Partner Relations & Execution to manage and grow the network of strategic partners. In this role, you will blend relationship management, operational oversight, and account servicing to support partners, ensure their satisfaction, and align them with business objectives. Your responsibilities will include managing the end-to-end partner lifecycle such as onboarding, documentation, deliverables, invoicing, and relationship management. You will serve as the primary point of contact for partner queries, communications, and escalations. It is essential to meet strict deadlines for reports, partner listings, and time-sensitive requests. Conduct contract verifications to ensure compliance with legal, financial, and operational terms before activation. Quality checks are required by calling newly onboarded partners to verify their experience and ensure predefined standards are met. Identify and escalate any concerns observed during partner interactions, maintain communication records for audit purposes, and update the partner database regularly. Ensure that reward terms and conditions are accurately recorded, accessible, and compliant. Collaborate with finance and accounts teams to support reconciliation processes, maintain data integrity, and update records promptly. Key Success Metrics / KPIs include partner engagement and retention rates, timely activation and performance in campaigns, on-time reporting, partner satisfaction scores, accuracy of partner data and documentation, and resolution of partner concerns within defined SLAs. Qualifications & Skills required for this role include a Bachelor's / Master's degree in Any Discipline, 3+ years of experience in Partnerships Account Management, client success/servicing, or Relationship Management roles. Strong interpersonal and communication skills, a passion for building relationships, organizational skills, ability to manage multiple partner accounts simultaneously, strategic thinking, collaborative mindset, proficiency in Microsoft Excel, task prioritization, time management, and problem-solving skills in dynamic settings. Additionally, you should have the ability to collaborate with cross-functional teams effectively.,

Posted 5 days ago

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