3 Containerized Environments Jobs

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Cloud/Genesys Engage platforms. Additionally, you will oversee the architecture and integration of various tools such as ACD, IVR, CTI, WFM, quality monitoring, CRM, and analytics tools. Managing omnichannel capabilities and ensuring high availability and performance of systems will also be part of your role. You will design and rollout call center infrastructure in cloud environments and ensure interoperability and seamless integration between Genesys and supporting tools like Salesforce, Navitaire, etc. Overseeing real-time and historical reporting tools to enable performance optimization is crucial. Your knowledge of RPA, AI/ML, chatbots, voice bots, and other automation tools will help improve customer experience and operational efficiency. Exploring innovations in conversational AI, speech analytics, and customer journey orchestration is also expected. Leading a cross-functional team of IT engineers, developers, and tech support staff, as well as managing vendor relationships with Genesys and other third-party providers, will be part of your responsibilities. Negotiating service level agreements (SLAs), monitoring KPIs, and ensuring compliance with contracts are also key tasks. In terms of Security, Compliance, and Risk Management, you will ensure compliance with industry standards such as GDPR, HIPAA, PCI-DSS, and corporate security policies. Overseeing business continuity, disaster recovery planning, and incident management for contact center platforms is essential. The ideal candidate should hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Proven hands-on experience with Genesys platforms, especially Genesys Cloud CX or Engage, in design, configuration, API integrations, and troubleshooting is required. Strong knowledge of contact center technologies like IVR, ACD, WFM, QM, CTI, CRM (e.g., Salesforce, Zendesk), telephony (SIP, VoIP), and analytics tools is necessary. Experience managing complex migrations and multi-site/global operations, as well as exposure to cloud platforms and containerized environments, will be advantageous. Your technical leadership and strategic planning skills, deep understanding of call center architectures, project and vendor management capabilities, omnichannel customer experience expertise, and proficiency in performance analytics and KPI management will be valuable assets. Excellent problem-solving and communication skills are also essential for this role. Preferred certifications include Genesys Certified Professional (GCP) Cloud CX or Engage, as well as PMP or ITIL Certification.,

As a QA Engineer SDET 2 at CodeChavo, you will play a crucial role in ensuring the quality and reliability of software products through rigorous testing and quality assurance practices. Your responsibilities will include executing tests, performing manual testing, creating and maintaining test cases, and collaborating with cross-functional teams to enhance product quality. To excel in this role, you should possess strong Quality Assurance and Software Testing skills, along with proficiency in Manual Testing and QA Automation. With at least 3 years of experience in automation testing, you will be exposed to both UI and API testing, utilizing your programming skills in Java and JavaScript. Hands-on experience with tools like Playwright and Selenium will be essential for carrying out effective testing procedures. Your expertise in CI/CD tools such as Jenkins, Git-based workflows, and automated deployment pipelines will be instrumental in ensuring efficient testing processes. Additionally, familiarity with bug tracking and test management tools like JIRA and TestRail will aid in maintaining organized and systematic testing practices. Preferred qualifications for this role include exposure to performance and load testing tools like JMeter, as well as experience with BDD tools such as Cucumber. Knowledge of containerized environments like Docker and an understanding of Agile methodologies and DevOps practices will further enhance your capabilities in this dynamic role at CodeChavo. Join us in our mission to drive impactful transformation through innovative technology solutions, and be a part of a team that is dedicated to delivering excellence from design to operation.,

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We are looking for a highly skilled and motivated Lead Security Engineer to join our Vulnerability Detection Signature Research team. In this role, you will take charge of researching, developing, and delivering vulnerability detection signatures for our scanning products. You will oversee and resolve vulnerability scanning and detection issues that impact our customers, leading the sustenance research team to ensure expert handling of customer concerns and managing escalations. Collaboration with cross-functional teams will be key to resolving complex challenges. This position demands a strong technical foundation in vulnerability management, scanning tools, and security best practices, along with proven leadership experience in managing teams and addressing customer-facing escalations. Lead the development, implementation, and continuous improvement of vulnerability detections and scanning processes for customers. Lead and manage customer calls and meetings, ensuring that all issues are clearly understood and effectively addressed. Investigate, analyze, and troubleshoot vulnerability detection issues reported by customers, then modify the code to resolve these problems. Build automation for day-to-day tasks. As a Lead Security Signature Engineer, you will also dedicate time to staying up-to-date with the latest vulnerabilities, attacks, and countermeasures. Coordinate team tasks, assign priorities, and ensure timely resolution of customer issues. Externalize research by writing blog posts, presenting at security conferences, etc. As a Lead Security Signature Engineer, you would also work alongside information security engineers to execute internal projects. Qualifications: - 7+ years of industry experience in network and systems security - Proven experience in leading and mentoring teams in a technical environment - Demonstrated experience with vulnerability scanning tools and vulnerability management processes - In-depth knowledge of protocols such as TCP/IP, HTTP, FTP, SSH and SSL - Strong understanding of common security vulnerabilities (e.g., OWASP Top 10, CVEs, etc.) and their remediation - Experience with scripting languages, including Python and Bash - Experience with network analysis tools, analysis of packet captures - Proficient with regular expressions - Ability to shift priorities as needed and demanded by the customer requirements - System administrator experience on Windows or Unix platforms - Strong understanding of VPN, Firewalls, Intrusion detection systems (IDS) - Proven ability to manage customer escalations and deliver effective solutions under pressure - Excellent written and verbal communication skills Additional Plus Competencies: - Understanding of Lua (preferred), Java - Knowledge of Virtualization software (VMWare, Virtual PC/Virtual Box, XEN, etc) - Experience in cloud security (AWS, Azure, GCP) and containerized environments (Docker, Kubernetes) - Able to handle projects independently - Experience in developing security-related tools/programs - OSCP, CISSP or SANS GIAC certifications,