Contact Center Specialist

The candidate will be responsible for working closely with advisors and clients to address service issues, requests, policies, procedures, and account-related information. Your primary role will involve direct communication with clients and advisors to assist them with their inquiries, address open issues, and resolve high-level problems over the phone in a timely manner. The focus will be on creating and delivering a unique client experience that defines and differentiates advisors" practices. Your aim will be to provide exceptional customer service by responding to advisor and client inquiries promptly in a customer-focused environment. Key Responsibilities: - Serve as the first point of contact for addressing service issues, troubleshooting, and entering complex service requests into appropriate systems for resolution. - Educate clients and advisors on newly implemented services, systems, or procedures to enhance self-service efficiency. - Process complex service transactions or resolve account service casework initiated through web-based or paper forms, using computer applications in a timely manner to meet or exceed service goals. - Engage directly with customers through inbound/outbound phone queues to provide accurate and immediate solutions for transactions and service requests, utilizing internal computer applications and entering all relevant information into the appropriate system. - Participate in team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues, and identify opportunities for process improvement. Required Qualifications: - Graduate/Post-Graduate in finance, commerce, business management, or operations discipline. - Minimum of 1-3 years of relevant work experience. - Strong written and verbal communication skills. - Ability to explain complex policies or concepts in a timely manner. - Excellent customer service skills. - Ability to simplify complex policies or concepts into easy-to-understand language. Preferred Qualifications: - Up to 3 years of customer service experience. - Exposure to the financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sector. About Our Company: Ameriprise India LLP has been offering client-based financial solutions for 125 years to help clients plan and achieve their financial goals. We are a U.S.-based financial planning company headquartered in Minneapolis with a global presence. Our focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Join our inclusive, collaborative culture that values your contributions and work alongside talented individuals who share your commitment to excellence. You will have ample opportunities to leave your mark in the office and make a difference in your community. If you are talented, driven, and seek to work for an ethical company that values its employees, take the next step and build your career at Ameriprise India LLP. Full-Time/Part-Time: Full-time Timings: (8:00 PM - 4:30 AM) India Business Unit: AWMPO AWMP&S President's Office Job Family Group: Client Service,