Consultant - WFM Scheduler

Ready to shape the future of work

At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies
across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook

Inviting applications for the role of Consultant - WFM Scheduler (Data Visualization with Insight Generation)

In this role, one must haveStrong analytical skills, forecasting experience, scheduling, monitoring, communication skills, reporting, and problem-solving abilities.

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  Ability to analyze data,identify trends, and draw conclusions.

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  Proficiency in WFM, data analysis tools, and Microsoft Office Suite.

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  Relevant experience in BPO/ operations, WFM, or related fields.

• 
  

  Bachelor%27s degree in a relevant field, or equivalent experience.

• 
  

  Ensuring the accuracy and integrity of data and reports

Responsibilities

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  Providing regular reports on Key Metrics and performance indicators (SLA/KPIs) to stakeholders

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  Publishing Monthly, yearly volumes, accuracy trending etc

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  Analyzing historical and current data and presenting meaningful/required insights to leadership

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  Develop and generate regular and ad-hoc reports for management

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  Create dashboards and visualizations to present data effectively

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  Working with operations, HR, and other departments to align workforce management strategies with business goals

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  Identify and implement process improvements to enhance efficiency

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  Building dashboards and charts to visualize data trends and patterns.

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  Analyzing customer data to improve customer service and satisfaction

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  Analyzing operational data to improve efficiency and productivity.

Minimum Qualifications / Skills

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  B.Sc./Technical graduate with relevant years of working experience as a real time analyst for a BPO/Corporate/organization

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  Excellent written/verbal communication skills

Preferred Qualifications/ Skills

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  B.Sc/B.Tech with Knowledge of WFM tools

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  Advance Excel knowledge

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  Good Analytical skills

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.