Guest Service Officer (HOST) Destination Hotels

1.0 - 4.0 years

1 - 4 Lacs

Cochin, Kerala, India

On-site

Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to assist with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 years work experience in hotel operations. Fresher can also apply as well. Good customer service, communications and interpersonal skills are a must.

Posted 5 days ago

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Front Office Manager Equinox

10.0 - 15.0 years

4 - 5 Lacs

Ahmedabad

Work from Office

Role & responsibilities : Key Responsibilities: Supervise daily operations of the front office, including reception, concierge, reservations, and guest services. Ensure smooth check-in and check-out processes with a focus on guest satisfaction. Manage and train front office staff, ensuring high levels of professionalism and service. Handle guest complaints and special requests promptly and professionally. Monitor room availability, occupancy levels, and coordinate with housekeeping for room readiness. Maintain accurate records of bookings, billing, and payments using the hotels PMS. Prepare front office budgets, forecasts, and performance reports. Enforce hotel policies, procedures, and service standards. Coordinate with other departments to ensure seamless guest experiences. Drive upselling efforts and promote hotel services and facilities. Preferred candidate profile: Experience in IDS Software mandatory

Posted 3 weeks ago

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