Desktop Engineer Shri Vile Parle Kelavani Mandal

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

The ideal candidate for this position should have proven work experience as a Desktop Support Engineer, Technical Support Engineer, or a similar role. You should possess hands-on experience working with Windows/Linux/Mac OS environments and have a good understanding of office automation products and computer peripherals such as printers and scanners. Knowledge of network security practices, anti-virus programs, SCCM, Active Directory, and Networking protocols including Subnetting is essential. You should have executed Image and Patch management and be familiar with endpoint protection applications. As a Desktop Support Engineer, your responsibilities include addressing user tickets related to hardware, software, and networking issues. You will guide customers through the installation of applications and computer peripherals, provide Active Directory management, troubleshoot and deploy Patch management and endpoint antivirus, and conduct remote troubleshooting. Your problem-solving skills will be put to the test as you ask targeted questions to diagnose issues, provide step-by-step instructions to users, and test alternative solutions until the problem is resolved. In addition, you will customize desktop applications based on user requirements, maintain detailed logs of technical issues and solutions, escalate unresolved problems to the next level of support, follow up with clients to ensure system functionality, and report customer feedback and product requests. Your customer-oriented attitude, excellent multitasking skills, and ability to provide clear instructions will be crucial in this role. A BSc in Computer Science or a relevant field is preferred for this position.,

Posted 15 hours ago

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End User Computing Sr. Associate NTT DATA North America

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be responsible for providing end user support including desktop support for Windows operating system. This will involve local and network installation, troubleshooting issues related to Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, and Admin Commands. Your duties will also include addressing user tickets concerning hardware, software, and networking. You will be required to guide customers through the process of installing applications and computer peripherals by asking targeted questions to diagnose problems. To be successful in this role, you should have 1-3 years of experience in Desktop and Laptop support. You will need to address user tickets related to hardware, software, and networking, walk customers through the installation of applications and computer peripherals, and ask targeted questions to diagnose issues. Additionally, you must be able to provide simple, step-by-step instructions to users, conduct remote troubleshooting, and test alternative pathways until the problem is resolved. Other responsibilities will include customizing desktop applications to suit user requirements, recording technical issues and solutions in logs, escalating unresolved problems to the appropriate support personnel, following up with clients to ensure system functionality, reporting customer feedback and potential product requests, and assisting in creating technical documentation and manuals.,

Posted 5 days ago

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