Product Manager - Service Delivery Enhancement Hitachi Energy

6.0 - 11.0 years

6 - 11 Lacs

Bengaluru, Karnataka, India

On-site

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How you will make an impact Demand Management: Identify, assess, and prioritize development demands related to ServiceNow that affect backend operations. Requirement Gathering: Collaborate with stakeholders to gather detailed requirements and understand the impact on service delivery, service desk, and on-site support teams. Pipeline Management: Manage the pipeline of development requests, ensuring that high-impact demands are delivered efficiently and effectively. Stakeholder Communication: Maintain clear and consistent communication with stakeholders to provide updates on demand status and delivery timelines. Documentation: Create and maintain comprehensive documentation of requirements, processes, and delivery outcomes. Quality Assurance: Ensure that delivered solutions meet the specified requirements and quality standards. Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency of demand management. Your background Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field is preferred. Proven experience as a ServiceNow service or product manager, or in a similar role. Strong understanding of ServiceNow platform capabilities, particularly in service delivery, service desk, and on-site support. Excellent communication, organizational and analytical skills. Attention to detail to ensure solutions meet requirements and quality standards. Proactive mindset for process improvements.

Posted 1 week ago

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