Compliance & Training Executive

Job Description: Compliance & Training Executive

Location: House of MG, Ahmedabad

Job Summary:

To implement and monitor Standard Operating Procedures (SOPs) across all hotel departments.
The candidate will ensure SOPs are aligned with ISO standards and consultant-set procedures, maintain updated documentation, conducting audits, and prepare for ISO certification within three months. The role also involves evaluating departmental performance and improving guest experience ratings.

Key Responsibilities:

• ISO Compliance & Documentation
• Should have good control on ISO documents and systems.
• Implement corrective actions for non-compliance issues.
• Performance Evaluation & Audits
• Assist the consultant trainer in quantitative and qualitative performance reviews.
• Conduct monthly inter-departmental audits to measure SOP adherence.
• Provide reports on audit findings and corrective measures.
• Guest Experience & Service Quality
• Improve guest feedback and ratings through SOP enforcement.
• Training & Reporting
• Train department heads and staff on ISO documentation and compliance.
• Prepare weekly and monthly compliance reports for management.
• Ensure timely documentation updates across departments.
• Key Performance Indicators (KPIs)
• ISO Certification within 3 months with minimal compliance issues.
• 100% completion of monthly inter-departmental audits with performance reports.
• Improved guest feedback scores and reduced complaints.
• Consistent SOP adherence and reduced operational errors.

Job Types: Full-time, Permanent

Pay: Up to ₹45,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person

Expected Start Date: 01/08/2025