2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a Reliability Engineer II at MasterCard, your primary responsibility will be to provide 24x7x365 communication support for the global infrastructure. Your role will involve delivering clear, succinct, and informative communications regarding Incident status to a diverse set of audiences, including Customers, internal partners, and Executives. You will collaborate with technical partners and business contacts to ensure effective communication. Your focus will be on offering a world-class customer experience and integrating new products into existing B2B support models. Your ability to influence change, drive improvements in customer experience, and enhance situational awareness of Incidents will be key to your success in this role. Your strong leadership and technical competency will enable you to translate technology expertise into effective communications, especially in a high ops tempo, control center environment. Experience in orchestrating Executive-level status calls during major Incidents will be an advantage. In this role, you will leverage various communication tools and processes to generate and tailor notifications for different audiences. Your support of the IT Service Management (ITSM) Incident Management process through effective internal and external communication will be crucial. Regular interaction with Customers and internal partners will also be part of your responsibilities. To excel in this position, you should have an Associates Degree or equivalent work experience. Your ability to collaborate effectively with others in supporting products, processes, and problem resolution will be essential. Superior customer service skills, experience in driving process improvement, product integration, industrialization of global support models, and quality are desired. You should also be adept at interacting with Customers, technical teams, and leadership at various levels to articulate key performance indicators and action plans. Excellent interpersonal, written, and verbal communication skills are a must. It is important to note that all activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. As such, you are expected to abide by Mastercard's security policies and practices, ensure the confidentiality and integrity of accessed information, report any suspected information security violation or breach, and complete all periodic mandatory security trainings as per Mastercard's guidelines.,

Posted 1 week ago

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Sales Support Specialist Accelleron

3.0 - 7.0 years

0 Lacs

vadodara, gujarat

On-site

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. With a heritage of over 100 years, the company serves customers in more than 100 locations across 50 countries. The team of 3,000 employees continuously innovates to deliver best-in-class products, services, and solutions essential for the energy transition. Join this team of experts in an exciting international environment committed to excellence and innovation, supporting customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. Accelleron fosters diversity and inclusion, welcoming and celebrating individual differences as a source of strength. We are seeking a detail-oriented and highly organized Sales Support Specialist to join our Central Operations Team (COT). As part of the Global Service Sales team (S5), you will provide comprehensive administrative and operational support to ensure efficient and effective business operations. Reporting to the Division Support Manager within the Central Operations Team, your key responsibilities will include: 1. Sales Planning & Documentation Support: - Create and enhance global sales planning templates for consistency and usability worldwide. - Track changes to templates and documentation to maintain up-to-date records. - Manage monthly and quarterly revenue updates with complete process ownership. - Prepare sales target-setting documents and monitor collection and accuracy of responses. 2. Reporting & Communication Support: - Assist in preparing quarterly presentation material and content for the Head of Sales Info Calls. - Manage reporting pipelines related to signed agreements and ensure data accuracy. - Support communication between sales, finance, and operations teams. 3. Data Management & CRM Oversight: - Address inconsistencies and data issues in CRM. - Identify data entry errors and coordinate corrections with stakeholders. - Run periodic checks on CRM reports for reliable sales intelligence. 4. Operational Coordination & Follow-up: - Track overdue tasks and financial receivables for Global accounts. - Follow up on outstanding commitments or missing data from regional sales teams. - Maintain trackers or dashboards for transparency and status visibility. 5. Training & Meeting Administration: - Manage online Sales training sessions, including scheduling invites and coordinating with presenters. - Provide administrative support for internal meetings, workshops, and virtual sales forums. 6. Strategic and Ad-hoc Support: - Provide flexible support to strategic sales initiatives or business improvement projects. - Assist in document collection, analysis, or coordination for global service sales programs. - Offer other support as needed. Requirements: - Bachelor's degree in Engineering, Diploma in Engineering, MBA, or relevant field; equivalent experience considered. - 3+ years of experience in sales operations support, customer service, or administrative coordination roles (preferably global). - Commitment to quality service, timely deliverables, and compliance. - Ability to collaborate with international teams and respect diverse cultures. - Proficiency in Microsoft suite, CRM tools, data analysis, and reporting. - Excellent communication, problem-solving, and analytical skills. Location: Vadodara Benefits: - Attractive compensation & benefits. - Employee Assistance Program. - Global parental leave program. - Flexible working models. To learn more about Accelleron, visit accelleron.com. Apply now to be a part of our dynamic team. Accelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate,

Posted 2 weeks ago

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