Collections Agent

Finceptive services

0 years

1 - 5 Lacs

Delhi, Delhi

Posted:3 days ago| Platform: SimplyHired logo

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Skills Required

CRM software Microsoft Excel Team management Communication skills Banking Negotiation

Work Mode

On-site

Job Type

Full Time

Job Description

Manage and execute recovery efforts for overdue accounts via calls and field coordination.
Lead a team of collection agents, assign daily targets, and monitor performance.
Make outbound calls to defaulters; follow-up on payment commitments.
Negotiate settlements and payment plans as per policy guidelines.
Handle escalated or sensitive cases and ensure timely resolution.
Train and support team members on compliance, scripts, and recovery strategies.
Maintain accurate records in CRM and generate daily MIS reports.
Coordinate with legal, field teams, and third-party recovery vendors.
Ensure adherence to regulatory and organizational compliance standards.

Key Skills & Requirements:

Strong communication and negotiation skills
Team management & leadership (for TLs)
Target-oriented and self-motivated
Proficient in MS Excel, CRM tools, and reporting
Experience in telecom, banking, or NBFC collections preferred
Knowledge of RBI/NBFC collection guidelines (added advantage)

Job Type: Full-time

Pay: ₹12,000.00 - ₹45,000.00 per month

Benefits:

Provident Fund

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