Collection Strategy and Process Manager

As a Case Allocation Coordinator, your primary responsibilities will include allocating cases, managing the HO WO pool in collaboration with Central agencies and field teams, and representing cases as required. You will also serve as the main point of contact for the field team regarding technical challenges encountered in FinnOne. In this role, you will be responsible for setting allocation rules in coordination with the IT team and ensuring timely resolution of ICRM queries related to Collection issues. It will be essential to maintain the clearance ratio through proper representation to meet the specified targets and adhere to the defined turnaround time (TAT) for completing special projects. Additionally, you will need to ensure that system rules are established promptly and that their implementation aligns with the predefined logic. Striving to resolve the maximum number of cases without escalating them to the field team is crucial. Allocating HO WO cases to central agencies based on a stable pool and closing CRM queries within the assigned TAT are also key aspects of this role. Furthermore, you will be responsible for maintaining the TAT for hold cases eligible for representation and ensuring the timely release of higher bucket cases that are on hold. Your attention to detail and ability to effectively coordinate with various teams will be vital in fulfilling these responsibilities.,