21 Collection Manager Jobs

Position :- Branch Manager Job Type: Full-time Experience :- 4-7 yrs Location : - Hyderabad Role and Responsibility :- Business Development, collection for Car Loans and commercial vehicle loan's- NBFC'S Experience in Relevant Industry ,financial services, Lending and BFSI Note : Only Male Candidates are Preferred To Apply: Mail your resume to hr@dugar.co.in or WhatsApp it to 9092807676 KOMAL AGARWAL HR OFFICER

Job Description * Role & Responsibilities: Drive adoption and usage of a digital collections platform among lenders, agencies, and recovery teams. Conduct regular on-site visits for client onboarding, training, and performance reviews. Troubleshoot operational issues and collaborate with product and tech teams to ensure smooth user experience. Ensure high client satisfaction through continuous engagement and metrics-based performance tracking. Support clients in meeting collection targets using platform features like automated workflows, dashboards, and digital communication tools. Monitor agent performance and ensure adherence to DRA compliance, data privacy standards, and audit protocols. Preferred Candidate Profile: 5 to 8 years of experience in collections, recovery management , or customer success in fintech, lending, or SaaS companies. Strong knowledge of collection operations , client handling, and digital tools. Fluent in the local language with excellent field communication and problem-solving skills. Experience in tools like CRM, Excel, dashboards, or workflow systems is a plus. Willingness to travel extensively for client engagement (90% field-focused role). Age below 32 preferred.

Job Description * Role & Responsibilities: Drive adoption and usage of a digital collections platform among lenders, agencies, and recovery teams. Conduct regular on-site visits for client onboarding, training, and performance reviews. Troubleshoot operational issues and collaborate with product and tech teams to ensure smooth user experience. Ensure high client satisfaction through continuous engagement and metrics-based performance tracking. Support clients in meeting collection targets using platform features like automated workflows, dashboards, and digital communication tools. Monitor agent performance and ensure adherence to DRA compliance, data privacy standards, and audit protocols. Preferred Candidate Profile: 5to 8 years of experience in collections, recovery management , or customer success in fintech, lending, or SaaS companies. Strong knowledge of collection operations , client handling, and digital tools. Fluent in the local language with excellent field communication and problem-solving skills. Experience in tools like CRM, Excel, dashboards, or workflow systems is a plus. Willingness to travel extensively for client engagement (90% field-focused role). Age below 32 preferred.

About us: Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal What makes you a good executive at Navi? Ability to learn Being disciplined Communicating well What would your role at Navi Look Like? Setup and manage the network of agency partners to drive collections for the region Ensure proper planning for effective recovery through strong execution; guide and motivate the agencies and their field team to reach monthly targets Data analysis to assess performance and identify key gaps while driving the results Monitoring and supervision of activities of the allotted agency and end agents conducting regular audits. Guide the agencies and agents regarding their performance vs targets Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same Synthesize learning from ground operations and generate insights/ideas for driving better efficiency What are some good skills for this role? Business / Sales / Operations/ Collection leader with 2+ years of relevant experience Experience with tech-first startups or top FMCGs preferred Entrepreneurial mindset along with an ability to hustle and solve problems on the ground Experience working with vendors Strong analytical skills and knowledge of the local language Excellent communication and interpersonal skills with a collaborative management style

Locations: Zonal Collections Head (South) Bangalore | Collection Manager (Recovery) Guwahati | Collection Manager Gwalior (MP) | Role Highlights: Responsible for managing auto loan (4-wheeler) collections portfolio Ensure legal compliance, debt recovery, and asset repossession Handle vendor management, audit controls, and team performance Daily MIS reviews and high-resolution achievement on 30+ & 90+ DPDs Requirements: Must have experience in Auto Loan Collections (4-wheeler) Good English communication (essential for Managerial roles) Skills & Competencies: Strong stakeholder & vendor management Target-oriented mindset Legal understanding of repossession/compliance Proficient in productivity reporting and field collections Apply Now: Send your resume simran.goyal@in.experis.com For details, contact: 8383087401

JOB DESCRIPTION Job Title: Collection Manager Team Handling Department: Collections & Recovery Location: Gurgaon Reports To: Head of Collections Experience: 6–10 years in collections with legal exposure Qualification: Graduate in any discipline; LLB mandatory or preferred Job Purpose: The Collections Manager - Legal & Team Lead will be responsible for overseeing and managing the end-to-end legal collections process for a designated portfolio, leading a team of collections professionals, and ensuring adherence to all legal and regulatory guidelines. This role is critical in maximizing recoveries, minimizing delinquencies, and mitigating legal risks through effective strategy implementation, team management, and legal expertise. Key Responsibilities: 1. Team Leadership & Management: Create, train, mentor, and motivate a team of collections executives/officers, providing clear objectives and performance targets. Conduct regular performance reviews, identify training needs, and foster a high-performance culture within the team. Provide guidance and support to the team on complex collection cases, legal procedures, and negotiation strategies. Monitor team productivity, ensure adherence to processes, and implement measures to improve efficiency and success rates. 2. Legal Collections Strategy & Execution: Develop, implement, and refine legal collections strategies for various loan products (e.g., retail loans, business loans, secured/unsecured loans) to maximize recovery rates and minimize losses. Oversee and manage all legal actions related to debt recovery, including but not limited to: Negotiable Instruments Act (NI Act), particularly Section 138 (Cheque Bounce cases): Initiation, tracking, and follow-up of criminal proceedings. SARFAESI Act (Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest Act): Handling secured asset repossessions, auctions, and legal compliances. Debt Recovery Tribunal (DRT) and Civil Suits: Filing and managing cases for larger defaults. Insolvency and Bankruptcy Code (IBC): Understanding and navigating the insolvency process for corporate and individual debtors. Arbitration & Conciliation Act: Managing arbitration proceedings for recovery. Lok Adalat and other alternative dispute resolution mechanisms: Driving amicable settlements. Coordinate with empaneled law firms, external legal counsels, and recovery agencies, ensuring timely and effective action on legal cases. Review and analyze legal documents, court orders, and settlement agreements. Prepare legal notices, affidavits, plaints, written statements, and other legal documents as required. 3. Portfolio Management & Performance: Own the legal collections portfolio, tracking key metrics such as recovery rates, cost of recovery, and portfolio quality (NPA reduction). Analyze collection data, identify trends, and develop actionable insights to improve legal recovery strategies. Implement robust internal controls and monitoring mechanisms to ensure compliance and mitigate operational risks. Prepare and present regular reports on legal collections status, performance, and key challenges to senior management. 4. Legal Compliance & Risk Mitigation: Ensure all collection activities, processes, and legal actions strictly comply with relevant Indian laws, including banking laws, consumer protection acts, RBI guidelines, and internal policies. Stay updated on legal changes, amendments, and court pronouncements affecting debt recovery and collections. Liaise with the internal legal and compliance departments to integrate policy changes and ensure legal soundness of all collection practices. Proactively identify potential legal risks and develop strategies to mitigate them. Conduct due diligence on cases escalated for legal action to ensure legal viability and minimize litigation risk. 5. Stakeholder Management: Collaborate effectively with internal departments such as Credit, Risk, Operations, Sales, and Compliance to streamline collection efforts and resolve complex cases. Maintain professional relationships with external stakeholders including law enforcement agencies, court officials, and debt recovery tribunals. Engage in negotiations with delinquent customers, providing legal perspectives to reach amicable settlements when appropriate. Qualifications: Mandatory: Bachelor of Laws (LLB) from a recognized university. Preferred: Post-graduate qualification in Law (LLM). Minimum 7-12 years of experience in collections, with a strong focus on legal recovery, in a bank, NBFC, or ARC. At least 3-5 years of experience in a team-leading or managerial role within collections. In-depth knowledge of Indian debt recovery laws and regulations, including NI Act, SARFAESI Act, DRT Act, IBC, Civil Procedure Code, Criminal Procedure Code, and relevant consumer protection laws. Proven track record of achieving legal recovery targets and managing a large portfolio. Excellent leadership, team management, and interpersonal skills. Strong negotiation, communication (verbal and written), and presentation skills. Analytical mindset with the ability to interpret legal documents and financial data. High ethical standards and ability to handle sensitive information with discretion. Proficiency in MS Office Suite and collections management software. Role & responsibilities Preferred candidate profile

Handling the overall post sales activities until possession. Handling of affordable segment preferred. Recovery 100% and On time ( Handle smooth process of collection)

Job Description: Role Title : Manager - Collections Strategy Delivery L90 Company Overview : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India s Best Companies to Work for by Great Place to Work. We were among the Top 50 India s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Credit Team decisions credit actions across the lifecycle of a customer - from acquisition to account management to collections and recover - we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviours. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives. Role Summary/Purpose: The Manager - Collections Strategy Delivery Build role is responsible for implementation of Collection strategies as they relate to Pre-Delinquent, Delinquent (pre-charge off) & Recovery accounts utilizing SAS, Experian Power Curve (Strategy Manager) and Fiserv Rules. The Analyst leads solution development with build team, direct manager and change requestor for new projects, new clients and Strategy Change Initiatives within Strategy Delivery Team. Analysis of collection strategies and development/ enhancement of Phone and Alternate channel implementation processes are key elements to the success of the Strategy Delivery Team. Participates on multiple initiatives as Build SME for SAS, Strategy Manager application and Fiserv Rules Platform. As a Manager, you are required to be proficient in handing projects and engaging with stakeholders independently. Key Responsibilities: Implements Collections and Operational Strategy initiatives for all delinquent accounts and Strategy designated Pre-Delinquent accounts leveraging leading edge technology to enhance customer experience Partner with collections strategy development team, collection operations and process owners to determine strategy implementation requirements and develop/ ensure streamlined approaches to coding, unit testing and queuing process Works independently to provide Level of Effort for scoping and scheduling Project Manager/ SME for collections projects involving Phone and Alternate channel strategies/Strategy manager processes Provides recommendations for process enhancements based upon Design Reviews Develop and monitor dashboards including analysis, action plans and identification of process improvements support simplification strategies including life-cycle tools and treatments specific to champion/challenger strategies that include digital channels and other outbound correspondence Partners with process owners in establishing procedures and requirements to ensure accurate and timely delivery with regulatory and compliance standards Partners with Collections Data Warehouse team and Enterprise Data Lake teams for issue resolution Work independently with minimum to moderate supervision Fiserv Rules account level research for understanding of Collection processing Perform other duties and/or special projects as assigned Required Skills/Knowledge: Bachelor s degree with 2 + years of experience, or in lieu of a degree 4 + years of relevant work experience Minimum 2 + years of hands-on experience with SAS or knowledge of SAS programming Minimum 2 + years of experience with design, test and control environments working with large amounts of data Minimum 1+ years analytical and decision-making experience. Desired Skills/Knowledge: 1 year of experience with FISERV/FD Rules/ Strategy Manager Development (batch mode) 1 year of Project Management Experience Ability to effectively prioritize and manage multiple projects concurrently with commitment to deadlines. Demonstrated ability to effectively communicate and present business results to management. Eligibility Criteria: Bachelor s degree with 2 + years of experience, or in lieu of a degree 4 + years of relevant experience in financial services, collections, operations, data analysis and analytics Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible Employees at L4+ are eligible to apply Grade / Level : 09 Job Family Group: Credit

Position :- Branch Manager Job Type: Full-time Experience :- 4-7 yrs Location : -Raipur, Chattisgarh, Salem, Chitoor Role and Responsibility :- Business Development, collection for Car Loans and commercial vehicle loan's- NBFC'S Experience in Relevant Industry ,financial services, Lending and BFSI Note : Only Male Candidates are Preferred To Apply: Mail your resume to hr@dugar.co.in or WhatsApp it to 9092807676 KOMAL AGARWAL HR OFFICER

Hiring collection manager who is managing the team for field Domestic Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Kannada Required Candidate profile Work from Office-Bangalore call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Will be responsible for managing the overall collections process, overseeing field & telecollections teams, managing performance metrics. Develop & execute collection strategies for various aging buckets (Early bucket,30+, 60+, 90+ DPD, NPA accounts)

Purpose of the Job To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, Fixed Line , Data Service To ensure end to end service delivery for corporate; meeting their requirement as per defined TAT and SLA To front end Corporates and ensure nil escalations To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement. Key Deliverables To Ensure 100% service level adherence to business processes To increase Collection Efficiency : 0-60 days, 60-90 days To enhance the Revenue enhancement -Churn Control and Upsell. To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption Reduce Suspense by efficient payment posting & virtual account management Track and monitor on corporate revenue performance of different products/services. Drive virtualization through PFH, Self-care and Paperless bill media. Skills Required Strong Analytical skills Very high Excel and financial modeling skills High process orientation Good communication skills Result - Orientation High negotiation skills Educational Qualifications - Engineering Degree/ MBA/Business Administration in Marketing /Ops Work Experience - At least 4-8 years of work experience in telco

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Must Know-English and Telugu Required Candidate profile Work from Office-Hyderabad call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Kannada Required Candidate profile Work from Office-Bangalore call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Hiring Area collection manager who is managing the team for field Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Telugu Required Candidate profile Work from Office-Hyderabad call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Experience in BPO must Experience in banking collection No NBFC experience preferably Credit card collection For more details Contact Shruti - 8826800366

Hiring collection manager who is managing the team for field Domestic Collections team for Banking field collection Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage Must Know-English and Kannada Required Candidate profile Work from Office-Bangalore call,whatsapp cv Amit 8178259405/Neha 8287267407 Perks and benefits Salary no constraint for suitable candidate

Incredible Finance is looking for Collection Manager to join our dynamic team and embark on a rewarding career journey. Developing and implementing effective strategies for collections of overdue payments from customers. Monitoring and tracking customer accounts to ensure timely collections. Contacting customers to arrange for payment and to resolve any disputes or issues related to payments. Negotiating payment arrangements with customers in accordance with company policies. Ensuring compliance with relevant regulations and legislation. Conducting credit checks on new customers and making credit decisions based on risk assessments. Liaising with other departments to resolve customer issues. Maintaining accurate and up-to-date records of collections activities. Excellent communication and negotiation skills.

Job Title Collection Manager (CM) Department Credit Card and Mortgage Collection Position Purpose The incumbent needs to manage daily collections through outsourced agencies/agents and deliver the desired efficiency in terms of Resolution, Roll-back and Normalisation rates for the assigned Bucket or in terms of Rate of Recovery (RoR) in case of NPA/Charged-off port. She/he needs to maintain the desired capacity for the assigned portfolio and execute the given collections strategy effectively. Ensure regulatory compliance and adherence to Banks CoC/processes/guidelines in collection operations. A. KEY Position Responsibilities Sr. Key Responsibilities 1. Deliver the assigned targets for resolution, Roll-back and Normalisation rates for the Bucket. OR Deliver the assigned target for Rate of Recovery (RoR) in case of NPA/Charged-off portfolio 2 Closely monitor daily collections activity at the agent and account level to deliver the desired daily run rate. 3 Manage Daily productivity and performance in line with the assigned target. 4 Adherence to Regulatory compliance in daily collection operations. 5 Ensure adherence to the Bank’s CoC and processes. 6 Ensure Call Quality as per the desired standard and monitor the quality on continuous basis. 7 Execute the given collections strategy. 8 Monitor the outcome/performance on a daily basis and improvise the field collections strategy accordingly. 9 Ensure timely collection and deposition of payments, there are no payment process related deviations. 10 Vendor Management – ensure capacity Management as per prescribed ACRs – hiring, training and development of collection executives. 11 Vendor Management – Ensure timely processing of agency invoices. 12 Vendor Management – ensure compliance culture & audit for agencies - complete documentation, performance reviews, training, activation, deactivation of IDs, adherence with InfoSec guidelines etc. 13 Vendor Management – ensure optimum use of the given collections’ software/mobile application. Capture allocation and trails on the system. 14 Ensure good customer experience – Minimise Collection Complaints and effective and timely investigation/resolution of complaints. B. Qualifications and Experience Requirement Qualifications Essential Graduate Preferred Prior Experience of managing credit card collections Essential 2+ years of experience of managing collections for any retail product/Telecom. Preferred NA a. Behavioural Skills Competencies Attribute Professionalism To conduct your duties with good judgment and in good faith Respect To be sensitive and responsible for what we say and do Excellence To act in a manner that earns the trust and admiration of others Entrepreneurial To be enterprising and take ownership of our actions Teamwork Working collaboratively to achieve the common goals and be successful together Role & responsibilities .

Greeting from Trigent !! Nagarathna_G@trigent.com To drive the collections for all products at the Area level and ensure sustainability of the business through timely collection & recovery Recruit and train the collections team for effective collections & recovery Monitor & review the activities of the regional collections team for achievement of collections targets Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition, identifying & reporting fraudulent practices Implement collection strategies at the regional level for efficient collections and recovery of outstanding loans Authorize payouts and roll out collection payout structure policy Monitor and ensure adherence to collection process and take preventive action against erring agencies / agents; discontinue agencies based on performance Ensure cost effective collections in the region; test and implement different collection models such as tele calling, etc. Act as a SPOC between Legal, Residual & Collections team Partner with regional sales & credit team to ensure quality sourcing Analyze collection patters, identify trouble spots in the ongoing programs, and coordinate with the Program Head for taking corrective actions Ensure effective collections from DCC and micro market Ensure all higher bucket accounts with outstanding amounts are actioned legally Ability to work with integrated systems used for tracking & monitoring collections Analytics and Market Intelligence Problem solving and decision-making skills Operational execution Relationship Management (critical for retaining key customers) Strong communication and interpersonal skills People Management skills Regards Nagarathna G

Opening with a leading NBFC company for their office in Ahmedabad, Amritsar & Gwalior Role: Collection Manager Experience: 3 Years + Roles & Responsibility: Responsible for achieving bucket wise Budgeted targets assigned for NPA Bucket as may be defined from time to time. Effective agency Management and timely reporting of any issues and negotiate on critical delinquent accounts and obtain repayments to minimize losses. Appointment / Renewal of agencies & Driving agency efficiency and productivity. Ensure high level of integrity with external agencies. Following Collection Process starting from collection, reciting, repossession and surrender process. Understand the entire collection Process, System understanding end to end abide by the policies of the company Updating of feedbacks in collection module, updating of money receipts in collection module and updating of seizure entries / legal entries in collection module System upload of trails/ feedbacks and necessary entries with 100% coverage and timely updating adherence to implement HFCL policies and process at Agencies. Ensure proper documentation of collected cases and provide regular updates on the delinquency levels and case feedbacks Liaison with legal/ law enforcing authorities for speedy collections and repossessions on accounts and document the same through trails/feedback updation in the Collection system. Visit to tough/chronic cases with the collectors / agency supervisor, reviewing and guiding the agency team also entertain walk in customers for any queries on collection issues and negotiating for settlement amounts with the customers. Check on identifying/updating the negative areas and ensuring Remittance of money from channels within stipulated time frame Ensure updation of database for account holders change of address, allocation and trail updation management at DCAs, periodic audit of collectors / receipts and reconciliation. Training & Development for self and agencies / team. All responsibilities should be performed as per the Company Values and guidelines mentioned in the Company policies, as applicable and within the parameters of Company Code of Conduct. Ensure all payments collected by the Agencies to be deposited within the time frame laid out as per the process, no deviation on timely deposition of collected amount. Interested candidates share resume at komal@topgearconsultants.com