Collection Executive – Personal Loans

Job Title: Collection Executive – Personal Loans

Department: Collections / Recovery

Location: Vasant Kunj, New Delhi

Reporting To: Collection Manager / Recovery Head

Job Summary:

The Collection Executive is responsible for recovering overdue payments on personal loans from borrowers. The role involves regular follow-up with customers, negotiating repayment plans, and ensuring compliance with company policies and regulatory guidelines.

Key Responsibilities:

• Loan Recovery & Follow-up
• Contact customers with due and overdue personal and pay day loan payments via phone, email, or visits.
• Negotiate and facilitate repayment plans or settlements.
• Track and document recovery status and payment commitments.
• Customer Handling
• Address queries and concerns of customers regarding their loans.
• Educate borrowers on the consequences of non-payment.
• Maintain professional and ethical behavior while dealing with customers.
• Documentation & Reporting
• Maintain accurate records of interactions and recoveries.
• Provide daily/weekly/monthly reports to the Collection Manager.
• Update CRM systems or collection software with real-time data.
• Field Visits (if applicable)
• Conduct on-site visits for high-value or non-responsive defaulters.
• Submit field visit reports and escalate complex cases for legal or senior action.
• Compliance & Legal
• Ensure collection practices comply with RBI guidelines and company policies.
• Assist in initiating legal proceedings when necessary.

Key Skills & Competencies:

• Excellent communication and negotiation skills
• Customer-centric approach
• Strong problem-solving and analytical abilities
• Knowledge of lending/collections process
• Basic computer and data entry skills, preferably excel knowledge
• Integrity and patience in handling difficult customers

Qualifications:

• Education: Minimum Graduate in any discipline
• Experience: 1–3 years in collections, preferably in personal loans or pay day or unsecured lending
• Language: Proficiency in local language and Hindi/English

Performance Metrics:

• Recovery rate (% of overdue amount collected)
• Number of successful closures
• TAT (Turnaround Time) for recovery actions
• Customer complaints or escalations

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Work Location: In person

Expected Start Date: 30/06/2025