Collection Agent

Job Description

About Collectius Collectius is one of South East Asia’s leading Fintech company in the debt management industry, with operations in Indonesia, Philippines, Singapore, Malaysia, Thailand, Vietnam and India. We are using technology and empathy to create the best customer experience and operational excellence to support our 5.5 million customers in becoming debt free. Together with IFC (a member of the World Bank Group and minority shareholder in Collectius), Collectius is actively working on improving industry practices and promoting best resolution practices. As an example, Collectius has implemented a company policy that replaced the word 'debtor' –a term that has been traditionally perceived to be negative –with 'customer’. Currently Collectius manages 6.6 billion USD outstanding debt from 100+ clients across banking and financial institutions. To support our hyper-growth ambitions, we are looking for high performers who want to grow the business with us! Overview We are looking for a hands-on, proactive Mediator who is enthusiastic about making a difference in an ever-growing organization. This role will report to the Operation Manager Primary Objective: Daily action of 100 outgoing call to debtors for negotiating repayment arrangements. · Contribute to the achievement of the team target set by respective clients. · To achieve 100% non-complaint to be in line with organization goal. · To ensure daily follow up of PTP and escalation of all assigned cases. · To participate and feedback constantly in process improvement that could increase collection figures of assigned portfolio. · Liaise with the Operations Support staff on urgent portfolio matters. · Maintains close relationship with other officers of the Portfolio to enhance collection. Requirements : · At least Diploma / Graduate from relevant field · Financial industry background is must. · Able to speak persuasively and listen critically. · Negotiation skills will be an extra requirement. · Ability to inspire and motivate other. · DRA certification is required. · Candidates must be proficient in at least two of the following regional languages: Marathi, Bengali or Odia (Oriya). Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person