Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Gurugram
>
IHG Hotels & Resorts
>
Cluster Learning & Development (L&D) AM / Executive

Cluster Learning & Development (L&D) AM / Executive

IHG Hotels & Resorts

2 - 4 years

4 - 6 Lacs

Gurugram

Posted:3 days ago| Platform:

Apply

Skills Required

Hospitality Career development People development Compliance Hotel management Food safety MS Office Performance improvement Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Onboarding & Induction Across Hotels

Conduct and support new hire orientation programs across the cluster.

Ensure timely completion of onboarding documents, brand introductions, and IHG compliance training in all properties.

Create standard onboarding SOPs to ensure consistency across locations.

2. IHG MyLearning System Management

Act as portfolio-level coordinator for MyLearning platform.

Assign brand, safety, and compliance training and track completion percentages across properties.

Generate training compliance dashboards and circulate weekly reports to HR and General Managers.

3. Training Planning & Execution

Create and circulate annual training calendars for each hotel in consultation with HR and HODs.

Plan monthly training themes aligned with brand standards and business priorities.

Organize periodic refresher sessions, brand training (Winning Ways, HeartBeat), and skill-building workshops.

4. Departmental Training Coordination

Monitor and support the execution of departmental training and on-the-job learning.

Conduct Train-the-Trainer sessions for departmental trainers across hotels.

Standardize and audit departmental training records, feedback, and effectiveness.

5. Brand Standards & Compliance

Ensure training delivery meets IHG brand standards and contributes to audit readiness.

Coordinate mandatory compliance training including Fire Life Safety, POSH, Code of Conduct, Food Safety, etc

Prepare documentation and support for IHG Quality Audits, HRBP reviews, and internal compliance checks.

6. Employee Development & Engagement

Assist in the development of high-potential colleagues for future leadership roles.

Plan and execute cluster-wide engagement activities such as L&D newsletters, knowledge contests, and trainer appreciation.

Organize career development sessions, soft skills workshops, and performance improvement programs.

Support drive IHG Corporate Responsibility initiatives at the hotel

7. Internships & Industrial Training

Liaise with hospitality institutes and support the intern selection process for all properties.

Create standardized training plans, conduct orientation, and monitor performance of interns.

8. Reporting & Documentation

Maintain L&D dashboards and trackers for each hotel in the cluster.

Prepare consolidated monthly L&D MIS reports and share with Portfolio HR Head and Cluster Leaders.

Audit training records periodically to ensure uniformity and documentation quality.

9. Cross-property Coordination

Conduct regular visits or virtual sessions with hotel teams to identify training needs.

Support pre-opening or transitioning hotels in setting up L&D processes.

Ensure knowledge sharing and best practice alignment across all hotels in the cluster.

Qualifications:

Bachelor s degree or Diploma in Hotel Management. A Post-Graduation in Human Resource Management/ training is desirable
Minimum 2-4 years of relevant L&D experience, preferably in a multi-property role or branded hotel group.
Strong knowledge of training frameworks, adult learning principles, and digital learning tools.

What we need from you:

Excellent communication, facilitation, and presentation skills.
Strong planning and organizational ability across multiple sites.
Proficiency in MS Office and Learning Management Systems (preferably IHG MyLearning).
Collaborative approach with a passion for people development.
Cluster-based role with primary office at Gurgaon/ Hyderabad/Bengaluru.
Frequent Travel to hotel sites required based on training schedules and audits.

More Jobs at IHG Hotels & Resorts

Sales Executive

Mumbai

5 - 10 yrs

INR 3 - 4 Lacs

Asst Manager- Sales

Mumbai

4 - 9 yrs

INR 6 - 11 Lacs

Assistant Manager_ Deployment Billing

Gurgaon, Haryana, India

5 - 8 yrs

Salary: Not disclosed

Food & Beverage Manager

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

4 - 9 yrs

INR 15 - 16 Lacs

Duty Manager - HIEX Bangalore Whitefield

Bengaluru

2 - 7 yrs

INR 4 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Hospitality Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

IHG Hotels & Resorts

Hospitality

Buckinghamshire

40000 Employees

151 Jobs

Key People

Keith Barr

CEO
Elie Maalouf

CEO, IHG, Americas
Catherine McGavock

Chief Financial Officer
Robert Shepherd

Chief Development Officer

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings