Principal Technical Account Representative (TAM) - SAAS Oracle

5.0 - 9.0 years

0 Lacs

delhi

On-site

Our ideal candidate will typically be expected to demonstrate the following attributes: - Good understanding of Oracle SaaS and ERP/HCM/SCM Modules - Experience with implementation and support of Oracle SaaS ERP/HCM/SCM Applications, including at least 2 full cycle projects - Experience in project management in cloud-based (Oracle SaaS) technology - Hands-on Oracle SaaS ERP/HCM/SCM implementation experience - Knowledge of Artificial Intelligence and embedded SaaS AI features - Effective management of scope and customer expectations on individual assignments - Following through on all assignments and taking ownership of client issues - Coordinating with Product Manager and business partners to model, design, and build business solutions - Collaborating with customers and various teams to define requirements and lead projects from inception through delivery, including status updates and scope changes - Solid project management experience; PMP certification is desirable - Strong customer management skills - Willingness to learn new technologies and problem-solving skills - Ability to multitask, maintain composure in high-stress situations, and change priorities as needed in a dynamic business environment - Strong organizational, detail-oriented, and communication skills - University degree, with postgraduate technical or management qualifications or relevant experience - Fusion ERP/HCM/SCM Certification preferred The candidate should have demonstrated ability in Oracle SaaS, including Technical/Functional and Project/Program Management experience, and a track record in delivering large-scale global Application or infrastructure/database projects. High commitment to customers is a must. The role will be based in Bangalore/Hyderabad/Delhi. Key tasks include, but are not limited to, the following: SCOPE: - Managing service delivery through a virtual team of resources as a TAM - Establishing priorities and service growth plans for customers aligned with Oracle's Cloud Strategy - Managing customer requirements for upgrades and migration - Managing collaborators, creating and publishing project plans and other documents - Managing the project kick-off and governance throughout the project life cycle - Working on improvement initiatives as required Accountabilities include: - Reviewing existing services and contracts thoroughly - Generating and managing service delivery plans, marshaling resources as required, RACI, risks, issues, and dependencies according to CSS standards - Delivering regular business and operational reviews to key business collaborators - Implementing Service Improvement policy and processes - Managing and coordinating changes in customer environments per customer strategy Responsibilities cover: - Technology Organizational Change - AI Adoption - Contractual and Financial Control - Service plans and Governance - Problem and Incident Management - Issue and Risk Management - Critical issue Management - Standard Process Advice and Recommendations - Business Development and Renewals - Customer Satisfaction - Providing leadership, motivation, and direction Oracle believes in fostering an inclusive culture that celebrates and values diverse insights and perspectives, inspiring thought leadership and innovation. The company offers a highly driven suite of Employee Benefits designed on the principles of parity, consistency, and affordability. Oracle encourages employees to engage in the culture of giving back to the communities where they live and do business. Oracle is committed to creating a workforce where all individuals can do their best work, believing that innovation starts with diversity and inclusion. The company ensures that individuals with disabilities are provided reasonable accommodation to optimally participate in the job application, interview process, and potential roles to perform crucial job functions. Career Level: IC4 As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. The company thrives by operating with integrity, partnering with industry leaders in almost every sector. Oracle is committed to growing an inclusive workforce that promotes opportunities for all and offers competitive benefits based on parity and consistency. Oracle careers open the door to global opportunities where work-life balance flourishes. The company supports its people with flexible medical, life insurance, and retirement options and encourages employees to give back to their communities through volunteer programs. Oracle is committed to including people with disabilities at all stages of the employment process. If accessibility assistance or accommodation for a disability is required, individuals can reach out via email or phone. (Note: This job description is a summary of the information provided in the original job description.),

Posted 1 week ago

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