Roles And Responsibilities Contributing to designing cloud architectures and integration modules for enterprise-level systems. Managing and mentoring the technical team and ensuring quality delivery of solutions as per the process Lead engagements with partners and customers, including stakeholder management, requirements gathering, and designing solutions along with development and delivery. Collaborate with Program Management, Engineering, User Experience, and Product teams to identify gaps and work with cross-functional teams to design solutions. Essential Skills Experience developing and managing scalable, high-performance production systems. Some experience working in Artificial Intelligence (AI) or RPA Developing, designing, and maintaining high-quality production applications written in NodeJS or Python, data structures, ML algorithms, and software design. Experience with complex API integrations and application development modules. Strong skills in designing database schema; both SQL and NoSQL databases. Experience with any cloud technologies like GCP/AWS/Azure leveraging serverless architectures and technologies like Cloud functions, AWS Lambda, Google Dataflow, Google Pub/Sub etc Design, build, manage and operate the continuous delivery framework and tools, and act as a subject matter expert on CI/CD for developer teams. Fullstack development background with experience on Front-end – Angular / jQuery or any JS frameworks Should possess strong problem-solving ability. The ability or potential to multitask, and prioritize. Experience in Test Driven Development & Agile methodologies. Good communication skills. Experience using tools like Git and Jira. Confluence is a plus. A team player who can collaborate with all stakeholders with strong interpersonal skills. Self-starter with a drive to technically mentor your cohort of developers Good To Have Experience in designing reusable and scalable architecture for cloud applications Experience in managing the design and production implementation of chat and voice bots Exposure to developing, maintaining, and monitoring microservices Experience in one or more: chat/voice bot development, machine learning, Natural Language Processing (NLP), and contact center technologies. Application Security

Job Description Chatbot / Conversational AI Technical Leader Responsibilities Provides technical leadership in Chat Bot/Voice Bot Space. Implement a Chat Bot for Various Business Adapt quickly to change in requirements and be willing to work with different technologies if required Lead the effort to build, implement and support the data infrastructure Manage the Intelligence Automation Engineer and vendor partners, ensuring to prioritize projects according to customer and internal needs, and develops top-quality data pipelines using industry best practices Own most deliverables for the ITSM Chat Bot team from a delivery perspective Lead cross-functional team members and stakeholders throughout projects of varying scope and complexity Gather requirements from business and IT users and Come up with Estimation. Responsible for the design, development, and implementation of chatbot & voicebot agents using the Azure cloud services and Genesys/Amazon connect/Smartassist/Avaya Interface and liaise with both business partners and (potentially) external vendors Required Skills And Qualifications At least 5 years of experience implementing Chatbot technologies Knowledgeable in basic concepts of NLP and NLU – Intent Classification, Keyword/Entity extraction , Text Similarity, Text Pre-processing, dialog flows, speech to text, text to speech and telephony systems. Basic knowledge of Machine Learning concepts – Training, Accuracy Evaluation Development experience in NodeJS, REST Services. Experience of working in cloud environment like Azure, AWS, Google Cloud Platform, IBM Cloud Ability to embed chatbot in multiple channels like Website, SMS, Email, Skype, Facebook Messenger, MS Teams, WhatsApp etc. Knowledge on all phases of software development, including UI design and development, microservices design and development, relational and non-relational DBs, APIs and external integration, quality assurance, validation documentation, security, and infrastructure. Knowledge on business functions and user stories, decompose them into technical specifications, and develop working application code for a cloud environment. Hands on experience in building applications using Java Script frameworks (NodeJS), AngularJS/ReactJS, SQL and No SQL Databases Experience with JSON Knowledge of analytics / visualization via dashboards and reporting tools Education Requirements Bachelor's degree in Computer Science, Engineering, Statistics, Technical Science, or 3+ years of IT/Programming experience Minimum 2 years of experience in solutioning for Artificial Intelligence use cases, plus web application development & systems integration experience e.g. REST/SOAP Prior solutioning experience with No SQL databases, integrating unstructured data Preferred Skills Hands on experience in one or more of the following AI technologies: Language – Natural Language Processing, Natural Language Understanding, Speech to Text, Text to Speech, Sentiment Analysis, Language Detection, Classification, Telephony channel experience AI solutions – Virtual Agents, intelligent case processing, Video Analytics, inference engines, stream monitoring, intelligent search, ontologies/knowledge representations, voice technologies (Speech To Text & Text To Speech), Custom Language Model creation. Knowledge and experience in some of the key AI platforms, e.g., Kore.ai, Servicenow VA, IBM Watson, Microsoft Azure Cognitive Services, Google Dialogflow Web UI and dashboard design experience Experience working in a DevOps environment, and using industry standard tools (GIT, JIRA) Able to explain technical concepts in a non-technical language Professional Skill Requirements Proven success in contributing to a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment

Roles And Responsibilities Contributing to designing cloud architectures and integration modules for enterprise-level systems. Managing and mentoring the technical team and ensuring quality delivery of solutions as per the process Lead engagements with partners and customers, including stakeholder management, requirements gathering, and designing solutions along with development and delivery. Collaborate with Program Management, Engineering, User Experience, and Product teams to identify gaps and work with cross-functional teams to design solutions. Essential Skills Experience developing and managing scalable, high-performance production systems. Some experience working in Artificial Intelligence (AI) or RPA Developing, designing, and maintaining high-quality production applications written in NodeJS or Python, data structures, ML algorithms, and software design. Experience with complex API integrations and application development modules. Strong skills in designing database schema; both SQL and NoSQL databases. Experience with any cloud technologies like GCP/AWS/Azure leveraging serverless architectures and technologies like Cloud functions, AWS Lambda, Google Dataflow, Google Pub/Sub etc Design, build, manage and operate the continuous delivery framework and tools, and act as a subject matter expert on CI/CD for developer teams. Fullstack development background with experience on Front-end – Angular / jQuery or any JS frameworks Should possess strong problem-solving ability. The ability or potential to multitask, and prioritize. Experience in Test Driven Development & Agile methodologies. Good communication skills. Experience using tools like Git and Jira. Confluence is a plus. A team player who can collaborate with all stakeholders with strong interpersonal skills. Self-starter with a drive to technically mentor your cohort of developers Good To Have Experience in designing reusable and scalable architecture for cloud applications Experience in managing the design and production implementation of chat and voice bots Exposure to developing, maintaining, and monitoring microservices Experience in one or more: chat/voice bot development, machine learning, Natural Language Processing (NLP), and contact center technologies. Application Security

Cloudbase is Hiring for multiple roles with Kore.AI skills Operations Leads with 7 to 10 years of experience Kore.AI Architects - 5 to 8 years experience Kore.AI developers - 3 to.5 years experience. Summary We are looking for a proactive and experienced Operations Lead to manage day-to-day operations, maintenance, and governance of our Conversational AI solutions built using Kore.AI, MS Azure OpenAI, and supporting technologies like Python, Node.js, JavaScript, and ReactJS. We are also looking for Architects and developers with Kore.AI expertise.The ideal candidate will have strong hands-on expertise in the Kore.AI platform, cloud-native architecture (preferably Azure), and a proven track record in chatbot implementations across multiple business functions. Required Skills • Strong foundation in dialog task design, NLP/NLU optimization, context management, and bot orchestration. • Proficient in Node.js/JavaScript/Python and building serverless functions (preferably in Azure). • Experience with Azure ecosystem – Azure OpenAI, Azure Functions, Key Vault, App Insights, Storage, etc. • Strong understanding of REST APIs, authentication methods (OAuth2.0, JWT), and secure integration patterns. • Excellent communication, leadership, and stakeholder management skills. Preferred Skills • Knowledge of front-end tech (HTML/CSS/ReactJS) is a plus. • Certification in Kore.AI, Azure Architecture, or AI/ML is a strong plus. if interested , please apply and we shall reach out to you for details.

As a ServiceNow Development Lead with a minimum of 8 years of experience, you will play a pivotal role in our dynamic team. Your primary responsibility will be to leverage your expertise in ServiceNow development to guide the team effectively and collaborate with business analysts and stakeholders to ensure that solutions align with business requirements. Your knowledge of JavaScript, AngularJS, HTML, CSS, and XML will be crucial as you delve into various ServiceNow modules, such as IT Service Management, ITOM, and IT Business Management. Your ability to resolve tickets for L2/L3 levels and work on workflows, UI components, notifications, and reports within the ServiceNow platform will be essential for successful project implementations. Your role will also involve configuring and developing on the ServiceNow platform, adhering to ServiceNow best practices, and staying updated on the latest features. Your practical experience with Agile methodologies will be valuable, as will your track record of handling multiple upgrades for ServiceNow. Additionally, your commitment to continuous learning and self-improvement, along with your customer-focused mindset and exceptional teamwork skills, will set you up for success in this role. To excel in this position, you should hold a bachelor's degree in computer science, IT, engineering, or a related technical discipline, along with 2-3 years of experience in ServiceNow development. Holding a ServiceNow Certified System Administrator certification would be a plus. If you are a highly skilled ServiceNow developer with strong leadership abilities, in-depth platform knowledge, and a passion for delivering exceptional service, we invite you to apply for this exciting opportunity to make a significant impact within our team.,

Job Description: Kore.AI Developer Experience: 3–6 years Type: Full-time Role Summary: We are looking for a skilled Kore.AI Developer to design, develop, and maintain intelligent virtual assistants and chatbots using the Kore.AI platform. The ideal candidate will have hands-on experience in building conversational AI solutions with deep understanding of bot flows, NLP training, integration with backend systems, and UI customizations. Key Responsibilities: • Develop and maintain chatbots using the Kore.AI platform. • Design dialog tasks, bot flows, and NLP training to improve intent recognition. • Integrate bots with external APIs, databases, and third-party platforms. • Work with backend services (Node.js/Python/Azure Functions) and frontend UI (React.js/HTML/CSS). • Perform unit testing and assist QA teams with bot validation and issue resolution. • Collaborate with product owners, UX designers, and tech leads to deliver scalable bot solutions. • Optimize bot performance, handle escalations, and participate in go-lives and hypercare. • Ensure compliance with enterprise security, accessibility, and data protection standards. Required Skills: • 2+ years of hands-on experience with Kore.AI or other chatbot platforms. • Knowledge of NLP/NLU concepts and conversational design best practices. • Proficiency in JavaScript/Node.js and API integration. • Basic knowledge of Azure services, including Azure OpenAI and Azure Functions. • Familiarity with JSON, REST APIs, and webhook handling. • Experience with Git, CI/CD pipelines, and Agile/Scrum environments. • Good communication and problem-solving skills. Regards, Kalyani Salunkhe