Clinic Assistant

Job Title: Clinic Manager

Location: Mumbai, India
Organization: Yellow – Centre for Children, Youth, and Families
Reports To: Director / Senior Management

About Yellow

Yellow – Centre for Children, Youth, and Families is a multidisciplinary organisation dedicated to supporting the mental health and holistic development of children, adolescents, and families. Our team comprises psychologists, occupational therapists, speech therapists, and educators who collaborate to provide assessment, therapy, and capacity-building programs.

Position Overview

The Clinic Manager will oversee the day-to-day operations of the center, ensuring smooth coordination between clinical and administrative functions. The role involves managing staff schedules, liaising with clients, optimizing processes, and ensuring high-quality service delivery. The Clinic Manager will play a key role in supporting the Director and clinical team to maintain a professional, client-focused environment.

Key Responsibilities1. Administrative & Operational Management

• Oversee daily operations of the clinic, including front-desk management, scheduling, and client communication.
• Maintain and update client records, documentation, and reports while ensuring confidentiality and compliance with data protection standards.
• Monitor inventory, procure supplies, and coordinate maintenance of the clinic premises.
• Implement and refine operational policies, procedures, and workflows for efficiency.

2. Client Services & Communication

• Serve as the primary point of contact for parents, caregivers, and partner organizations.
• Handle client inquiries, complaints, and feedback professionally, ensuring timely resolution.
• Support the intake and onboarding of new clients and families.

3. Team Coordination & Support

• Assist in scheduling and coordination of appointments, therapy sessions, and workshops.
• Support recruitment, onboarding, and training of administrative and support staff.
• Monitor team performance and ensure alignment with organizational goals.

4. Financial & Reporting

• Assist with billing, invoicing, and payment follow-ups.
• Prepare periodic reports on clinic performance, utilization rates, and client satisfaction.
• Collaborate with the finance team to track budgets and expenses.

5. Quality & Compliance

• Ensure adherence to ethical and professional standards in all client-facing and internal operations.
• Coordinate periodic audits and evaluations of processes and services.
• Support the implementation of feedback-based improvements.

Qualifications & Skills

• Education: Bachelor’s degree in Psychology, Social Work, Business Administration, or related field (Master’s preferred).
• Experience: 3–5 years of experience in clinic management, healthcare administration, or allied settings.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent interpersonal and communication abilities, both verbal and written.
• Proficiency in MS Office (Word, Excel, PowerPoint) and clinic management software.
• A client-focused approach with sensitivity to working with children and families.

Personal Attributes

• Empathy, patience, and professionalism.
• Ability to work independently and in a multidisciplinary team environment.
• Strong leadership and decision-making skills.
• Commitment to the mission and values of Yellow.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person