Customer Support - International Voice process Professional Shashwath Solution

0.0 - 1.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Profile Summary We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Primary Job Responsibility: * Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff * Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance * Adheres to all company and specific Contact Centre policies and procedures * Completes any work as assigned by Management Education and Essential Experience: * 6 months BPO or Travel experience * Graduate Undergraduate * Excellent Written and spoken communication, * Computer Skills ability/experience using computer applications * Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts) * Open to work in a voice environment Interview Rounds: HR Round Versant Test Round VNA Round Operations Round Key Enablers: * Strong process orientation * High energy, High Integrity & Work Ethics * Strong interpersonal skills & ability to communicate effectively * Strong problem solving skills.

Posted 1 month ago

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