4 Clientfacing Jobs

For more than 40 years, Accelya has been the industrys partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Specialist Program Management (Project Manager) Vikhroli, Mumbai Role purpose As a Specialist Program Management, you will be responsible for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project. You will work closely with management to make sure that the scope and direction of each project is on schedule, as well as other departments for support. Duties & Responsibilities Planning, Estimation, Scheduling all implementation activities such as data migration, parallel run, packaging, installation, UAT, user training etc and ensure successful product deployment and implementation Handle Implementation projects for 1- 2 customers simultaneously Project Planning (Resources, Activities, Infrastructure, Travel and Dependencies) RMP (Risk Mgt Plan)- ( Product, Resources, Contractual deliveries, RFP Planning ,ensuring agreed points are getting delivered, Solutioning for Gaps) Budget Management ( Cost/Efforts/Schedule) and Contract Management Ensure Implementation site ( customer site) for readiness and execute the Customer data migration successfully Hand over of all the artifacts /learning to the support manager while project enters the support phase Knowledge, Experience & Skills Experience with Project Management Tools MS Project Experience working in Agile Methodology Strong technical background, with understanding or hands-on experience in software development process Experience in Software Implementation projects Excellent client-facing and internal communication skills What do we offer Open culture and challenging opportunity to satisfy intellectual needs Work-life balance Excellent, dynamic and multicultural environment About Accelya Accelya is a leading global technology and service provider to the air transport industry delivering innovative change at speed and scale. The companys market-leading passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Over 250 airline customers count on Accelya, with operations spread across nine countries and employing over 2,000 professionals worldwide. For more than 40 years, Accelya has been the industrys partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. For more information, please visit www.accelya.com and https://accelya.turtl.co/story/accelya-corporatebrochure/page/1. What does the future of the air transport industry look like to you Whether youre an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!,

As an ideal candidate for the Dynamics 365 CRM position, you must have migration experience and a solid work history with every version of CRM specified in the job description. Remote applicants are welcome for this role. Your main responsibilities will include interacting with customers" IT departments to grasp requirements, evaluate alternative solutions, resolve issues, and document environment changes. You should have experience in writing Plugins, Workflows, and Scripts for Dynamics CRM 365/2016/2015. Additionally, knowledge of Model Driven App and Power Automate development is essential. Integration of Dynamics CRM with other systems in the application landscape is a key aspect of the role. You should have hands-on experience with full life cycle implementations across Dynamics CRM versions ranging from 2011 to D365 CE. Proficiency in developing Dynamics 365 with complex configurations, Plugins, workflows, data integration/migration, XrmToolBox, and Ribbon Workbench is required. Strong programming skills in .Net, C#, Visual Studio, TFS, and DevOps are essential. Familiarity with web development technologies such as ASP.NET, HTML5, JavaScript, TypeScript, CSS, Angular, Knockout, and Testing Frameworks is preferred. Experience with Microsoft Dynamics CRM/365 and MS SQL Reporting Services (SSRS) is necessary. Managing global project teams using agile principles, excellent usage of CRM SDK, integrating existing systems and services into the CRM architecture, and experience in agile deliveries with tight timescales are expected. For this role, you need to have at least 3 years of development experience on Microsoft D365 CRM using C# and JavaScript programming languages. Technical expertise in MSSql databases, SSRS reports, Microsoft SQL Server database, SQL Queries, and Stored procedures is required. You should be flexible with time and capable of effectively leveraging offshore teams. Proficiency in PM Tools like Azure DevOps, TFS, GitHub, JIRA, or Assana is preferred. Strong linguistic skills in English, fundamental knowledge of OOP, and technical understanding of Web Services, Web API, and SDK are also important prerequisites for this role.,

Customer Support Job Overview: Customer Support Executive is responsible for responding and resolving client reported issues associated to Zaggle - Expense Management Solution received via Support Website, email or through calls. Customer Support Executive will also be responsible for resolving and closing the tickets within the stipulated SLAs. Zaggle Support is often consultative and addresses intermediate to advanced service-related issues. Responsibility: Responsible to deliver customer-centric service experiences to Zaggle Customers during every interaction. Display superior customer service when providing inbound and outbound (email, phone, chat, email etc) application and/or functional support and resolution to customers. Maintain a strong passion for solving problems and helping customers, acting as a first line of relationship management. Research with the customer to fully diagnose the issue, respond to the customer within established timelines utilizing standard solutions. Troubleshoot cases and follow appropriate documentation steps and annotate all the steps or activities undertaken to resolve the issue. Regularly provide updates to the client on open cases to gain more information and wherever required escalate issues internally within Zaggle departments to ensure timely resolution. Effectively manage client expectations, drive client deliverables and exercise scope to ensure issue resolution. Provide consultative expertise to the client, guiding clients through key decisions and tradeoffs while resolving issues. Wherever required, effectively conduct basic product functionality trainings with clients remotely. Develop and maintain strong functional and technical Zaggle product knowledge including new release and products. Deliver outstanding client service to achieve high Customer Support Survey scores. Be aware of, and comply with, all corporate policies. Qualifications: Education, Experience & Training required: Bachelors degree or equivalent with one-three years of customer service experience. Experience in client-facing/service roles a must and experience in SaaS, EMS, HRMS, Productivity or similar software solutions. Ability to understand customer pain points and classify & articulate them in categories such as backend/frontend/UI/UX/customization/product issue etc. for faster logging and resolution. Basic understanding of issue logging, maintaining tracker and as required creating an issue ticket for same on ticketing tools. Strong organizational skills and ability to deliver on commitments Ability to pass a background check. Job Specific Specialized Knowledge & Skills: Ability to express thoughts clearly & professionally for fluent customer interaction via telephone, email etc. (English). Strong problem resolution skills proven to engage and interact with internal teams to resolve client issues. Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires Must possess the ability to work both strategically and tactically. Excellent organizational, planning skills and negotiation skills. Strong technical aptitude and ability to understand technical concepts quickly. Ability to address and manage through ambiguous situations assess situations, solve problems and make decisions. Ability to prioritize and manage workload to meet deadlines. Must be results, goal, and customer service orientated. Critical Performance Competencies: Accountability Planning and Organization Listening Communication and Influence Personal/ Professional Effectiveness Business Acumen/Strategic Business Perspective Adaptability/ Flexibility Attention to Detail Change Management Decisiveness/Judgement Intelligence Tenacity Value Competencies: Displays leadership through innovation and walks an extra mile to create innovative solutions. Displays customer centric passion, empathy & responsibility to the customer. Displays excellence and relentless commitment in delivering solutions to customers. Displays compete transparency to the customer and takes ownership. Displays personal & corporate integrity Hires, develops & rewards great people Send in your resume at careers@zaggle.in,

You should have a minimum of 5 years of work experience as a business analyst. Additionally, you should possess a minimum of 2-3 years of experience specifically in the US Healthcare domain, with knowledge of EHR/EMR/HIS systems. A Bachelor's degree in a technical or business discipline, such as BE/B.Tech/BCA/MCA, along with an MBA degree or equivalent experience is required. Your role will require strong analytical skills, exceptional interpersonal, verbal, and written communication skills, as well as a strong client-facing presence. Experience in interacting with onshore customers from regions like the US, UK, and Europe is essential. You should have a proven track record in gathering and understanding business requirements for new projects, conducting detailed business analysis, and creating business requirements documents and user training materials. You will be responsible for delivering written and verbal presentations to the organization's leadership to communicate key findings and updates on business process adjustments. Conducting in-depth data analysis using tools like spreadsheets or project management software is also part of the job. Knowledge of ensuring proper and secure handling of EHRs and other clinical and operational data is crucial. Experience in developing algorithms and analytical methodologies to support data reporting and analysis is required. Proficiency in HL7 standards like 2.x, C-CDA, and FHIR & EDI is preferred. Familiarity with FHIR Data Mapping based on client requirements and HL7 standards would be advantageous. Strong experience in Agile methodologies, JIRA, and conducting industry research and competitive due diligence is necessary. You should be capable of conducting ad-hoc analysis using large data sets to provide insights and support the creation of programs and benefits. Intermediate to advanced skills in Microsoft Word, Outlook, Excel, PowerPoint, OneNote, and Visio are essential for this role.,