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5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
As a Change Lead - Core HR Processes at Barclays, you will embark on a transformative journey where you will play a pivotal role in shaping the future of the colleague experience team. Your key responsibility will be championing the users and customers of HR products and services, focusing on driving improvement in experience, effectiveness, efficiency, and control. You will collaborate with Head of Digital, Experience Leads, CoE teams, technology teams, and stakeholders inside and outside of HR to deliver value through agile delivery teams. Additionally, you will lead the ongoing drive to transform colleague and people leader experiences, championing their needs in a collaborative, data-led way of working throughout the delivery of HR Journeys. Ensuring compliance in service delivery is also a key responsibility. To be successful in this role, you should have experience with graduate/postgraduate education preferably in human resources. Effective stakeholder management with global leads and delivery teams, hands-on experience in transformation and process simplification projects, excellent communication skills, and the ability to influence. Leading the delivery across Workday and Service Now platforms for main colleague improvements across all Journey Groups working closely with the Digital Channels Team and Operations teams as key stakeholders to improve our digital experience. Leading the prioritization and guiding the delivery of the change portfolio relating to a group of colleague journeys. Candidates with experience in the Banking/Finance domain are preferred. Your role will be based in Pune, IN. Purpose of the role: The purpose of the role is to focus on understanding client needs, improving the client journey, developing client-centric products and services, and driving client satisfaction. Accountabilities: - Execution of research to understand client needs, preferences, and pain points related to banking products and services. - Applying a holistic end-to-end lens to a client journey for identification of areas for improvement and enhancement of the overall client experience. - Collaboration with cross-functional teams to enhance the client experience and evolve the bank's products and services utilizing customer insights. - Collection and analysis of data obtained through various channels to support the identification of areas for improvement in customer experience. - Development and implementation of client-centric strategies, initiatives, and metrics that enhance the overall client experience. - Analysis of the competitive landscape to identify industry trends and best practices in customer experience and incorporate them into the bank's product offerings. Vice President Expectations: As a Vice President, you are expected to contribute or set strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements, and escalate breaches of policies/procedures. You will advise key stakeholders, manage and mitigate risks, demonstrate leadership and accountability for managing risk, collaborate with other areas of work, and create solutions based on sophisticated analytical thought. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset to Empower, Challenge, and Drive.,
Posted 4 days ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
Working closely with the Head of Experience, CoE teams, technology teams, and various stakeholders within and outside of HR, your primary responsibility will be to drive value through agile delivery teams and lead digital transformation initiatives. You will play a crucial role in transforming colleague and people leader experiences by advocating for their needs and promoting a collaborative, data-driven approach in the delivery of HR Journeys. By working with all stakeholders, you will identify opportunities to enhance efficiencies, effectiveness, controls, and overall experience. Utilizing a data-driven approach, you will collaborate with teams to prioritize work and implement improvements. Moreover, you will engage with technical teams and stakeholders to introduce innovative ideas that streamline processes, simplify delivery, and automate tasks where feasible. As a leader, you will be responsible for prioritizing and overseeing the delivery of change portfolios related to colleague journeys. In this role, your primary focus will be on understanding client needs, enhancing client journeys, developing client-centric products and services, and ensuring high levels of client satisfaction. You will be accountable for executing research to gain insights into client preferences and pain points related to banking products and services. By taking a holistic approach to analyzing client journeys, you will identify areas for improvement and enhance the overall client experience. Collaboration with cross-functional teams, such as UX/UI designers, marketing, operations, and technology departments, will be essential to enhance client experiences and evolve the bank's products and services based on customer insights. Additionally, you will collect and analyze data from various channels like surveys, focus groups, and client interactions to evaluate the effectiveness of client experience initiatives and identify areas for improvement. Developing and implementing client-centric strategies, initiatives, and metrics to enhance the overall client experience, drive loyalty, and track improvements over time will be part of your responsibilities. Furthermore, you will analyze the competitive landscape to identify industry trends and best practices in customer experience and integrate them into the bank's product offerings. As a Director in this role, you will manage a business function, provide strategic input, influence policies and procedures, and oversee multiple complex and critical strategic projects. You will lead a large team or sub-function, embed a performance culture, and contribute to organizational goals. You will provide expert advice to senior management, manage resourcing, budgeting, and policy creation, and ensure compliance with regulations. Demonstrating extensive knowledge of how the function integrates with the business division to achieve overall objectives, you will maintain industry expertise, solve complex problems, and make strategic decisions. Negotiating with stakeholders, influencing at a senior level, and acting as a principal contact point for key clients will be crucial aspects of your role. Additionally, you will embody leadership behaviors emphasizing listening, authenticity, inspiration, alignment, and development of others. Overall, your role will require you to uphold Barclays" values of Respect, Integrity, Service, Excellence, and Stewardship, while also embodying the Barclays Mindset of Empowerment, Challenge, and Drive in all interactions and decisions.,
Posted 1 week ago
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