Client Success Manager AI Bots / Automation

As an AI Success Manager at our fast-growing, tech-enabled outsourcing platform, you will be responsible for owning the end-to-end deployment of AI voice/chat agents. Your role will involve bridging the gap between clients, engineers, and internal teams to launch high-performing AI agents that enhance customer experience and business metrics. You will be leading discovery sessions to understand client goals, compliance needs, and success metrics. Designing and documenting AI agent blueprints, coordinating with product, engineering, and ops teams for configuration, testing, and launch, as well as integrating AI agents with CRMs, telephony, and data tools via APIs/webhooks are key responsibilities. Additionally, you will own UAT, feedback collection, and go-live sign-off, track KPIs like CSAT & containment, and continuously optimize agent performance. With at least 3 years of experience in AI implementation, including voice/chat agents and NLP platforms, you are expected to have strong experience in integrating with CRMs/ticketing platforms such as Zendesk and Freshdesk. Your comfort working with web tech and APIs, along with skills in project management, stakeholder communication, and risk mitigation, will be crucial. As a data-driven thinker with executive-level communication, you will not just implement but also continuously iterate and improve post go-live. In this role, you will have the opportunity to work at the forefront of AI and customer experience, collaborate with high-growth clients from various industries, and shape the future of voice & chat agent delivery. You will also be instrumental in driving MRR growth through smart upselling and will be part of a fast-paced, innovation-led culture where you will have real ownership.,