Client Servicing Executive

Company: CollegeDekho (Girnarsoft Education Pvt. Ltd.) Industry: Education Technology Department: Partner Relations / Key Account Management

Location: Mumbai

Reporting To: Regional Manager / Head – Key Accounts

Type: Full-Time | Individual Contributor

About CollegeDekho Founded in 2015, CollegeDekho is India’s largest college enrolment and student guidance ecosystem. With a mission to democratize access to higher education, we connect prospective students with 35,000+ colleges and universities through our proprietary technology, AI-driven chatbot, and Common Application Form (CAF). Having raised over $53 million from leading investors like Winter Capital, ETS Strategic Capital, and QIC, we’ve helped over 85 lakh students and facilitated 1.3 lakh+ admissions, making us one of the most trusted names in Indian EdTech. Learn more: www.collegedekho.com

Role Overview

We are looking for a strategic and results-oriented Key Account Manager to manage end-to-end partnerships with our higher education clients. This role is critical to ensuring client satisfaction, driving revenue outcomes, and unlocking growth opportunities through proactive engagement and internal collaboration.

Key Responsibilities

 Own and manage strategic relationships with assigned colleges/universities.

 Reconcile student admissions data and align with internal delivery and finance teams.

 Drive timely collections and resolve commercial issues in coordination with finance/legal.

 Lead contract renewals and drive cross-sell/up-sell opportunities aligned to client needs.

 Coordinate internally across sales, delivery, operations, finance, and product teams.

 Maintain detailed dashboards and trackers to share performance updates with internal and external stakeholders.

 Identify and escalate potential risks and surface growth opportunities proactively. Key Requirements

 Education: Bachelor’s degree in Business, Marketing, Education, or related field (MBA preferred).

 Experience: 4–8 years in Key Account Management, Client Success, or B2B Partnerships, preferably in EdTech, SaaS, or Education Services.

 Excellent communication, negotiation, and relationship management skills.

 Ability to manage high-value institutional accounts independently.

 Proficient in CRM tools, Excel/Google Sheets, and data dashboards.

 High ownership mindset with multitasking capabilities in a fast-paced environment.

 Willingness to travel to partner campuses as needed.

Performance Metrics (KPIs)

 Account growth and revenue retention

 Collection efficiency (Days Sales Outstanding)

 Renewal rate of existing accounts

 Value of cross-sell and up-sell

 Client satisfaction scores (NPS/CSAT)

 Accuracy and timeliness of reconciliation and reporting

What You’ll Gain

 Work with top-tier educational institutions and drive strategic outcomes.

 High-impact role with direct exposure to leadership and cross-functional teams.

 Opportunity to grow within a mission-driven and fast-scaling EdTech company.

 Competitive compensation structure with performance-based incentives.

CollegeDekho (Girnarsoft Education Pvt. Ltd.) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees—regardless of race, caste, religion, gender, sexual orientation, marital status, age, disability, or nationality

Job Type: Full-time

Pay: ₹10,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Language:

• English (Preferred)

Work Location: In person