Client Servicing Director

Job Description

This is a senior leadership role for a strategic thinker and relationship builder who can drive campaign success while maintaining exceptional client satisfaction. You will be the face of the agency for key clients leading relationships, managing integrated campaigns, and mentoring a high-performing account team. Your mission? To champion client goals, elevate service delivery, and fuel business growth through seamless collaboration with creative, digital, and strategy teams. Key Responsibilities: Act as the primary contact and strategic partner for top clients, fostering long-lasting relationships. Translate client goals into actionable strategies and campaign plans across digital, ATL, and BTL channels. Lead the end-to-end campaign lifecycle from briefing and timelines to delivery and performance tracking. Ensure seamless coordination between creative, digital, media, and operations teams. Present campaign proposals, reports, and insights with clarity and impact. Identify new opportunities for growth within existing accounts upselling, cross-selling, and innovation. Oversee client escalations and resolve issues with professionalism and agility. Lead and mentor a team of client servicing executives/account managers. Monitor project budgets, profitability, and timelines, ensuring delivery excellence. Stay ahead of trends, industry insights, and competitor activity to provide proactive solutions. Who You Are: A seasoned client services/account management professional with 6+ years of experience in advertising, digital, or branding agencies. A strong communicator with excellent interpersonal, leadership, and problem-solving skills. Adept at juggling multiple projects and client accounts with finesse. Strategic and solution-driven, with a deep understanding of brand building and integrated marketing. Client-obsessed, quality-driven, and results-focused. Qualifications: Bachelor s degree in Marketing, Mass Communication, Business, or a related field (MBA is a plus). Proven expertise in handling high-value accounts and large-scale campaigns. Experience in leading and mentoring teams. Preferred Skills: Strong grasp of digital marketing and performance media. Financial acumen for budget management and reporting. A passion for storytelling, branding, and creative innovation. Why Join Tempest? Be part of an award-winning, people-first agency with a collaborative culture. Work on exciting brands that create impact and visibility. Enjoy opportunities for learning, growth, and leadership. Lead, inspire, and shape the future of client engagement