Client Servicing - Content - Editor

The Operations role is on a shift rota which changes weekly. The timings are M-F, 8am-4:30pm, 10am-6:30pm and 11:30am-8pm

3. Client Relations

• Promote a client-focused culture at all times
• Instigate initiatives and processes to build, develop and maintain excellent business relationships
• Understand clients needs and objectives
• Attend meetings and social evenings with clients where necessary
• Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times
• Maintain an excellent knowledge of all products and services.
• Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission
• Liase with regulatory bodies
• Provide consultative service - advise clients on available and appropriate circuits
• Provide editorial advice to maximise potential pick-up of press release copy
• Maintain and develop relations with internal clients to achieve excellent service delivery.

4.Quality and Administration:

• Ensure all jobs are assigned, distributed and fulfilled correctly
• Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
• Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company
• Maintain company websites ensuring incoming service feeds are accurately mapped

5 Client/Affiliate Liaison

• Liaise between translation agencies and client to ensure customer satisfaction with translation service
• Advise on distribution receipt and clear times
• Look for any up-selling opportunities
• Liaise with affiliates to ensure accurate and expedient transmission
• Provide consultative service - advise clients on available and appropriate circuits
• Maintain and develop relations with internal clients to achieve excellent service delivery

6.Competencies, Attributes, Knowledge:

• Experience in an editorial/proof-reading role
• Excellent inter-personal skills with all levels of company personnel and clients
• Ability to closely follow all policies and procedures
• Good team player. Self-motivated, disciplined and able to remain corporately focused
• Have the energy and drive to work under pressure to hit tight targets
• Excellent organisation and time-management skills with a high attention to detail
• Flexibility around team shift patterns
• An excellent standard of spoken, written and reading English
• At least one other Indian language written and oral other than Hindi, is also considered highly desirable
• Well presented and businesslike
• High level of ability on communicating verbally with clients.