Client Service Manager -Medical Billing

Job Summary:

Client Service Manager

Job Title:

Location

Exp

Shift timings:

Key Responsibilities:

Client Relationship Management:

• Act as the primary point of contact for assigned clients.
• Build and maintain long-term relationships, understanding client needs and business goals.
• Ensure timely response and resolution of client inquiries or concerns.
  

Billing Operations Review:

• Monitor end-to-end billing cycles (charge entry, claims submission, payment posting, AR follow-up, denial management).
• Coordinate with internal billing, coding, and AR teams to ensure service quality and compliance.
• Review and analyze key performance indicators (KPIs) and present reports to clients.
  

Communication & Reporting:

• Conduct regular status meetings and performance reviews with clients.
• Prepare and deliver customized billing performance reports.
• Address escalations professionally and promptly.
  

Process Improvement:

• Identify and implement process improvements to enhance client satisfaction and billing accuracy.
• Collaborate with teams to drive efficiency and resolve recurring issues.
  

Compliance & Training:

• Ensure adherence to HIPAA and other healthcare regulations.
• Stay updated on industry trends, payer changes, and coding updates.
  

Qualifications:

Education: Bachelors degree in Healthcare Administration, Business, or related field (preferred).

Experience:

• 10+ years of experience in US medical/dental billing, with at least 4-5 years in a client-facing or account management role.
• Deep understanding of revenue cycle management (RCM), CPT/ICD/CDT codes, insurance claims, and payer processes.
  

Skills:

• Exceptional verbal and written communication.
• Strong analytical and problem-solving skills.
• Proficient in billing software 
• Ability to manage multiple client accounts effectively.
  

Note:

• Looking for candidates with Excellent communication and interpersonal skills.
• Immediate Joiners are preferred.
• Candidates must be comfortable with

  Night Shifts

  (5:30 pm - 2:30 am) and

  work from the office.

• Candidates should be located within a 10 to 15 km radius of Thoripakkam

• Own transportation is required as no cab facility is provided.

Interested candidates are requested to apply for this position. Shortlisted applicants will be contacted within 2 to 3 business days.