Client Relationship Manager

Client Relationship Manager

• The Arch Studio Pune

  Experience:

  13 Years

  Location:

  Pune (Candidates within 30–45 mins travel preferred)

  Salary:

  15,000 – 20,000/month (25,000 – 30,000 for candidates with strong client portfolios)

Client Relationship Manager (CRM)

Key Responsibilities:

• Handle all client leads and ensure timely communication post-order placement.
  
• Maintain regular follow-ups and after-sales support for existing clients.
  
• Gather honest client feedback to improve service quality.
  
• Assist clients from order confirmation to final payment collection.
  
• Provide detailed product/service support and guidance.
  
• Address and resolve client queries, complaints, and escalations.
  
• Coordinate internally to ensure client issues are addressed promptly.
  
• Serve as the key contact point for client communication and satisfaction.
  

Key Skills Required:

• Excellent verbal and written communication skills.
  
• Polite, patient, and confident demeanor.
  
• Strong follow-up and client coordination skills.
  
• Problem-solving mindset and ability to adapt to situations.
  
• Thorough knowledge of our products and services (training will be provided).
  
• Proactive attitude and high accountability.
  
• Always reachable on calls/messages during working hours.
  

Additional Requirements:

• Candidates must be located within 30–45 minutes of the office.
  
• The CRM will sit with the Managing Director 2–3 times a week to review client issues and align strategies for client retention.
  

Why Join Us?

• Opportunity to work directly with the leadership team.
  
• A positive and collaborative work environment.
  
• Scope for growth and client ownership.