Client Onboarding Analyst C09

The Client Onboard Analyst 1 is a trainee professional role that requires a good knowledge of the range of processes, procedures, and systems involved in carrying out assigned tasks. You should have a basic understanding of the underlying concepts and principles of the job. It is important to have a good understanding of how your team interacts with others to achieve the objectives of the area. Your role involves making evaluative judgments based on the analysis of factual information. You will be expected to resolve problems by identifying and selecting solutions based on your acquired technical experience, guided by precedents. It is crucial to exchange information in a concise and logical manner and be sensitive to audience diversity. The impact of your role on the business is limited and restricted to your own job. **Responsibilities:** - Processing clients" requests related to system set up, including signatories updates and documentation lodgment. - Co-operating with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes. - Providing responses to client and internal inquiries. - Preparing documentation for archiving. - Applying appropriate bank regulations while processing requests. - Remaining up to date with current procedures, internal rules, external regulations, and following changes in relevant documents. - Documenting operation procedure updates. - Processing clients" instructions with the highest accuracy and effectiveness, ensuring adherence to deadlines. - Verifying and authorizing data entered in the systems. - Ensuring all queries are dealt with efficiently and timely. - Escalating urgent/risk issues through appropriate channels. - Co-operating with and supporting other teams/employees as per supervisors" instructions. - Performing other crucial tasks as instructed by supervisors, such as participation in trainings, projects, conference calls, and systems testing. - Ensuring high levels of client satisfaction through strong product, process, and client knowledge, while identifying and suggesting process improvements. - Assisting in the implementation of validated process improvements. - Understanding procedures and controls for operational processes, supporting the Manager with the quality assurance process. - Responsible for coordinating projects around internal processes and participating in user acceptance tests of new systems. - Executing day-to-day responsibilities effectively and completing any other work related to this function as instructed by the supervisor. **Qualifications:** - Previous experience in financial services preferred. - Knowledge of bank products related to opening and maintaining bank accounts, customer communication experience (internal/external), and knowledge of finances and banking. - Flexibility, team spirit, loyalty, and high attention to detail. - Good PC skills (Excel, Word) and fluency in both written and spoken English. - Ability to work under pressure and meet deadlines. - Proficient knowledge of English (written and spoken). **Education:** - Bachelors/University degree or equivalent experience If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.,