As an International Voice Process representative, you will be responsible for handling customer inquiries, complaints, and providing solutions in a professional and timely manner. You will work as part of a team to ensure high customer satisfaction and meet service level agreements. Responsibilities : Handle inbound/outbound customer calls regarding product/service inquiries and issues Provide accurate information and assistance to customers Resolve customer complaints and escalations in a professional manner Maintain customer records and update information in the system Identify and escalate priority issues to the appropriate team Achieve individual and team targets for customer satisfaction and productivity Follow company policies and procedures Adhere to quality standards and call center metrics

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Client Coordinator