Client Adoption Specialist

Job Description

As a Client Adoption Specialist, you’re responsible for engaging with IBM clients in pursuit of accelerating their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations. You will be assigned to work with strategic offerings that include IBM Concert, watsonx Code Assistant for Z, and watsonx Assistant for Z. You will work directly with the end client, planning for and executing implementation plans. You will collaborate with the assigned IBM account teams as they are responsible for ensuring the right client sponsors and champions are actively involved and upon successful implementation validating key performance measurements have been met. You will interact with IBM development labs to provide product feedback and engage as needed for product support. The core objectives and success factors for you and other team members: Core Objectives Success Factors + Accelerate client adoption # Client Adopters + Drive future growth # Case Studies + Increase platform stickiness # Client References IBM Values – Growth Minded, Trusted, Team Focused, Courageous, Resourceful, Outcome-Focused Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Strong skills are an imperative. The following skills and attitudes are critical to success in the role. Professional Skills Technical Expertise -Strong communication -Intellectual curiosity / continuous learner -Ability to influence -Strong organizational skills -Timely, execution for impact -Proven track record to win and compete -Change agent -Expert experience withtwo or more of the following ooperating system administration skills (linux, windows, zOS) oTCP/IP network and LDAP administration skills oAPM solutions on IBM Z platform oIBM CICS and/or IMS admin skills oEnterprise COBOL development skills e.g. read, write, modify, troubleshoot oJava development skills e.g. read, write, modify, troubleshoot -Proficient experience withtwo or more of the following: oOpenTelemetry (OTeL) oAnsible Automation Platform oprogramming languages common to automation e.g. REX, JCL, YAML oworking with Large Language Models and RAG models oworking with Conversational AI oworking with VS Code ointeroperating COBOL and Java within a zOS subsystm is a bonus