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0.0 - 4.0 years

0 Lacs

malappuram, kerala

On-site

As a Lenskart Sales Associate, your primary responsibility will be to focus on providing excellent customer service. You will be expected to drive Net Promoter Score and achieve sales targets while adhering to the standard operating procedures. It will also be your duty to ensure the upkeep and maintenance of the store. To excel in this role, you should possess certain personal attributes and competencies. The minimum qualification required is 12th pass, although graduates are preferred. You must have the ability to build rapport and establish trusting relationships with customers. It is essential to understand the unstated needs of customers and offer suitable solutions. Clear communication and active listening skills are crucial for this position. Furthermore, you should be adaptable to changing environments and open to learning new things. Taking proactive ownership of tasks, being result-oriented, and maintaining a customer-centric approach are key qualities that will help you succeed in this role. The ability to multitask and prioritize activities based on urgency is also important for this position.,

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0.0 - 4.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Software QA Tester at AppTrait Solutions, you will play a crucial role in ensuring the quality of mobile and web applications through manual testing processes. Your responsibilities will include performing manual testing, writing and executing test cases, identifying and documenting bugs, and collaborating with the development team to enhance the user experience. Your attention to detail, analytical skills, and ability to work in a team will be essential in meeting quality standards before deployment. AppTrait Solutions, a company specializing in crafting mobile apps, SaaS platforms, and web solutions to address real-world challenges, is seeking fresh talent to join their innovative team. With a focus on growth and innovation, you will have the opportunity to work on diverse projects and contribute to the success of the organization. To be successful in this role, you should have a strong analytical mindset, a basic understanding of the software testing lifecycle, and proficiency in bug tracking and reporting tools. Your clear communication skills, attention to detail, and ability to follow structured test plans will be instrumental in ensuring the seamless functioning of the applications. Candidates with educational qualifications such as BCA, MCA, B.Sc IT, M.Sc IT, B.Tech, or BE in Computer or IT are encouraged to apply. Additionally, any graduate with relevant technical knowledge or a keen interest in QA is welcome to be part of our team. The interview process will involve practical rounds focusing on bug reporting, test case writing, scenario-based QA tasks, and a discussion on company culture and offers. As a requirement, the candidate must currently be residing in Ahmedabad and available for on-site interviews and full-time office work. This full-time position offers a day shift schedule at our office located at 202, Radhe Kishan Arcade, New Arti Society, Ghodasar, Ahmedabad, Gujarat 380050. If you are passionate about software testing, eager to learn and grow, and ready to contribute to impactful projects, we look forward to hearing from you.,

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0.0 - 4.0 years

0 Lacs

jharkhand

On-site

The job location for this position includes Durgapur, Asansol, Malda, Murishidabad, and Dhanbad. There are 8 vacancies available, and the requirement is for male candidates only. To be eligible for this role, you should be a graduate from a recognized University with sound knowledge of computers. Both freshers and individuals with up to 6 months of experience are welcome to apply. Key requirements for this position include clear communication skills, being presentable, travel-friendly, flexible, confident, and punctual. As part of this role, you will be responsible for identifying new sales leads, pitching or providing training on products and services, maintaining relationships with existing customers, preparing PowerPoint presentations and sales displays, and contacting clients to update them on new developments in company products. Additionally, you will be tasked with developing quotes and proposals, providing regular feedback to senior management on marketplace and competitor activity, establishing effective relationships with customers through meetings, and identifying further sales and business development opportunities. You will also be involved in creating a sales contact plan, engaging in direct marketing, and attending industry events to nurture relationships with key prospects.,

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2.0 - 6.0 years

0 Lacs

maharashtra

On-site

You will be joining a leading luxury wedding photography & films studio known for crafting emotionally rich stories blended with high-end, fashion-forward visuals. The weddings you will work on span across stunning destinations and are designed to feel timeless, artistic, and deeply personal. At the core of our work, we blend intuitive creativity with structured execution to ensure each couple experiences not only beautiful imagery but a journey that feels effortless and memorable. As a Creative Producer, you will play a crucial role at the intersection of emotions, visuals, people, and processes. This hybrid role combines creative direction, client handling, on-ground shoot presence, and post-production vision. You will not only be the bridge between teams but also the keeper of the story, ensuring that everything from shoot-day to final films and stills reflects our aesthetic and emotional standards. You will serve as the Single Point of Contact (SPOC) for clients post-booking, managing briefs, setting expectations, locking shoot plans, leading creative execution, and guiding edits. Collaboration with internal and freelance teams will be essential to ensure each wedding is as seamless as it is stunning. The ideal candidate for this role is someone who understands weddings like a narrative, extracting emotional beats, story arcs, and visual pegs from raw footage and stills. You should enjoy managing people, timelines, and creative processes end-to-end. A creative thinker who can turn a couple's vibe into a concept, a teaser, or even a campaign idea. Leading photo shoots with clarity and style cues to bring out fashion-forward portraits that feel natural and expressive is a key aspect of this role. DOPs or filmmakers looking to shoot, fashion stylists focused solely on set dressing, and those who avoid planning, logistics, or structure should not apply. This role requires emotional awareness, visual sharpness, and strong follow-through. Key Responsibilities: - Act as the SPOC for assigned weddings, from post-booking till delivery - Lead on-floor execution, giving creative direction, posing, styling inputs, and ensuring story arcs are captured - Coordinate with planners, venues, and vendors to keep the shoot smooth and on-time - Collaborate with editors to ensure alignment with the couples" story and studio aesthetics - Manage client feedback cycles, QC, and delivery deadlines - Contribute to moodboards, pre-wedding references, and creative styling inputs for both photo and video Qualifications & Skills: - 2-4 years of experience in content/film production, weddings, luxury client servicing, or media agencies - Strong eye for visuals, fashion, and emotion-driven storytelling - Comfortable managing freelancers, timelines, and cross-functional teams - Emotionally mature, clear communicator, and great under pressure - Proficient with Google Sheets, basic trackers, and file workflows If you are excited about this hybrid role, please send your updated resume and a short note expressing your interest to career@movieingmoments.in. Kindly mention your current and expected CTC along with your notice period in the application. Join us to craft India's most emotional and artistic wedding stories, access high-end destination weddings, unique couples, and enjoy creative freedom in a supportive and drama-free environment.,

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0.0 - 4.0 years

0 Lacs

siliguri, west bengal

On-site

Are you searching for an exciting opportunity as a Customer Service Representative in Siliguri Do you aspire to kickstart or advance your career with a dynamic company that prioritizes growth and innovation Join Fusion CX Siliguri as a customer service representative and engage with customers of a prominent ecommerce platform. Fusion CX, a global leader in customer experience solutions, is actively recruiting talented individuals to join our expanding team in Siliguri, as part of our initiative to enhance our presence in the northeast region. With a solid foothold in the customer service industry, we offer a variety of job openings in Siliguri, presenting an excellent prospect for those in pursuit of a career that blends professional development with a supportive work environment. Fusion CX is currently on a significant recruitment spree, providing roles as customer service associates in a thriving workplace setting with structured career progression. Whether you are exploring opportunities in a call center in Siliguri or aiming to elevate your career with a top-tier company, set your sights higher and become a part of a customer experience transformation company. Numerous positions are available apply now! As a Customer Service Representative for the eCommerce process, your primary responsibility will involve understanding and addressing customers" needs, delivering professional, courteous, and high-quality service before, during, and after customer interactions through various channels based on account-specific operations. It also entails ensuring the accuracy and confidentiality of all customer-related information. Key Responsibilities: - Customer Communication: Deliver professional, courteous, and quality service by understanding and addressing customers" needs through multiple channels (phone, email, chat, etc.). - Confidentiality & Accuracy: Maintain accuracy and confidentiality of all customer-related information, including account details, credit card information, billing details, and customer identification. - Adherence to Policies: Follow account-specific standard procedures, guidelines, and policies concerning customer interaction and communication. - Key Performance Indicators (KPIs): Meet or surpass client-defined KPIs, which may encompass attendance and adherence, quality assurance (QA), productivity, call handling time, and customer satisfaction (CSAT). Customer Service Representative Qualifications Summary: - Education & Experience: Open to freshers with a bachelor's degree and HS with relevant experience. - Strong Communication Skills: Proficient in English speaking and grammar. - Reading Comprehension: Capable of understanding and analyzing customer situations, and articulating solutions clearly over the phone or in writing. - Basic Computer Skills: Adequate computer literacy with a typing speed of 25-35 words per minute. - Flexibility: Willingness to work flexible schedules, including night shifts and holidays as necessary. Required Qualities & Skills: - Problem-Solving: Effective problem-solving abilities to address customer concerns promptly. - Adaptability: Quick integration of new information, adjustment to varying situations, and adeptness in decision-making amidst ambiguity. - Clear Communication: Utilize simple, correct language, steer clear of negative terms, and maintain professionalism in all forms of communication. - Listening & Emotional Intelligence: Strong listening and comprehension skills, ability to empathize with customers, apply emotional intelligence in interactions, retain composure and focus during stressful situations, and deliver personalized customer service. - Speed & Accuracy: Provide rapid responses while upholding accuracy and quality of service. Why Join Fusion CX At Fusion CX, we foster a work environment that promotes personal and professional growth, offering a diverse array of job opportunities in Siliguri. As a leading player in customer experience solutions, Fusion CX upholds a commitment to excellence and innovation, offering not just a job but a long-term career trajectory leading to growth and sustainability in the customer service industry. By becoming a part of our team, you gain access to competitive salaries, flexible work schedules, and a culture dedicated to continual learning and development. Apply now to join Fusion CX Siliguri as a customer service representative and be a part of a significant eCommerce process. We take pride in an employee-centric approach, providing comprehensive training and avenues for career advancement. As a member of our diverse and dynamic team, you will receive the support needed to prosper and flourish. Fusion CX extends beyond merely offering a job in Siliguri it's a community where your contributions are esteemed, and your career is nurtured. We are currently in the midst of a large-scale recruitment drive! Don't miss out on one of the best customer service or call center job opportunities in Siliguri! Apply now and take the next stride in your career with Fusion CX!,

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1.0 - 5.0 years

0 Lacs

kozhikode, kerala

On-site

You will be responsible for welcoming and acknowledging all guests according to company standards in a timely, friendly, and efficient manner. Your communication with others should be clear and professional, using appropriate etiquette while answering telephones. Taking beverage orders and serving them promptly to guests will be part of your role. It will also be your responsibility to check guests for proper identification and serve alcoholic beverages according to federal, state, local, and company laws and regulations. Additionally, you will need to ensure that the bar and lounge stations are fully stocked, clean, and tidy at all times. This is a full-time position with the following benefits: - Food provided The work schedule includes day shifts, evening shifts, and morning shifts. The ideal candidate should have at least 1 year of total work experience. The work location is in person.,

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4.0 - 8.0 years

0 Lacs

karnataka

On-site

As an Order Management - Telecom professional at our Bangalore location in ITPL SEZ, Aviator Building, you will be responsible for ensuring the smooth processing of customer orders in the telecommunications industry. With 4 to 8 years of experience in a Night Shift (US Shift hours), you must have a strong background in Telecommunication to excel in this role. Your primary responsibilities will include verifying and entering orders accurately, validating technical details, and ensuring all necessary information is gathered from customers and internal teams. You will also be tasked with managing fallout/exception orders, coordinating with suppliers, and overseeing the order completion process to ensure a seamless customer experience. To succeed in this role, you must possess a solid understanding of Telecommunications, Networking Technologies, and Solutions. Familiarity with SFDC tools and processes is required, along with the ability to communicate effectively with customers and internal stakeholders. Critical thinking, technical aptitude, and a strong customer service focus are essential qualities for this position. You should be able to work both independently and collaboratively, demonstrating a high level of attention to detail, problem-solving skills, and the ability to thrive in a fast-paced environment. Experience in a B2B/corporate setting will be beneficial, along with a proactive approach to managing orders and resolving issues promptly. If you are a clear, confident communicator with a passion for delivering exceptional customer service and have the technical skills and analytical mindset required for this role, we invite you to apply and be part of our dynamic team dedicated to providing a world-class customer experience in the telecommunications industry.,

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0.0 - 3.0 years

1 - 3 Lacs

Chennai

Work from Office

Technical Sales & Consultation: Engage with prospective and existing clients to understand technical requirements. Provide product demonstrations and explain engineering solutions tailored to customer needs Prepare and deliver technical presentations and proposals. Business Development: Identify and pursue new business opportunities in target markets. Develop and maintain strong customer relationships to ensure repeat business. Meet or exceed sales targets. Project Support & Coordination: Collaborate with internal engineering and product teams to ensure feasibility of client requirements. Assist in the preparation of RFQs & technical documentation. Follow up on ongoing projects and coordinate customer feedback. Market Research & Strategy: Monitor industry trends, competitor activities, and market shifts. Provide insights and recommendations for new products or improvements.

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1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

Are you a numbers-driven individual passionate about accounting If you excel in both numerical analysis and clear communication, coupled with strong Excel and accounting skills, then this opportunity is perfect for you. You will be responsible for preparing financial reports, such as balance sheets, income statements, invoices, and other documents. Additionally, you will assist with research, filing, data entry, and recording/maintaining accurate and complete financial records. It is crucial to handle sensitive or confidential information with honesty and integrity. The company you will be joining is MH London, representing everything stylish & modern yet simple and refined. A young company based in the UK, US, India, and soon, across the globe. The team at MH London is passionate about creating world-class products with a touch of modern design and affordability. Aesthetics, utility & simplicity are at the core of everything we do. Our attention to detail ensures we create designer & modern products, making your home a better place to live happily & better every day. Most of our products are handcrafted, so there is a story behind every product we sell.,

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1.0 - 5.0 years

1 - 2 Lacs

Hyderabad

Work from Office

A Call Centre Executive in Healthcare Manages Inbound & Outbound Calls To Assist Patients & Providing information About Medical Services 1. Scheduling Appointments 2. Follow up with patients 3. Maintaining Accurate Records of All Calls, transactions, and patient information in the database. 4. Identifying and resolving issues efficiently and effectively. 5. Time Management Skills 6. Basic System Knowledge & Typing Skill 7. Rotational Shifts & Week Offs 8. 6 Days Working

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3.0 - 8.0 years

2 - 7 Lacs

Ernakulam

Work from Office

Job Summary: The Audit and Accounts Executive will work from the Ernakulam support office, delivering professional audit and accounting services to clients in the UAE, Bahrain, and KSA. The role involves performing statutory and internal audits, preparing financial reports under IFRS, and ensuring compliance with GCC VAT and Corporate Tax regulations. Minimum 3 years of audit firm experience is mandatory. Key Responsibilities: Plan, perform, and document statutory and internal audits for GCC clients Develop and implement audit programs and sampling procedures Assess internal controls and recommend improvements Maintain audit working papers and reports in compliance with standards Coordinate with external auditors and GCC-based client teams Prepare and finalise financial statements in accordance with IFRS Perform bank and intercompany reconciliations Oversee accounts receivable and payable processes Assist with budgeting and financial forecasting Prepare VAT returns for UAE, Bahrain, and KSA Support Corporate Tax compliance and documentation Perform ad hoc analysis and process improvements Ensure strict adherence to confidentiality and professional ethics Key Skills & Competencies: Proven audit skills gained in an audit firm IFRS knowledge Understanding of GCC VAT and Corporate Tax Strong analytical and reconciliation skills Tally/QuickBooks/Zoho knowledge Advanced Excel proficiency Excellent verbal and written communication High integrity and confidentiality Ability to manage deadlines and multitask across multiple clients Strong teamwork and proactive attitude Qualifications: B.Com / M.Com / CA Inter / CA / CMA / CMA Inter / ACCA Minimum 3 years of experience in an audit firm is mandatory GCC client experience is an advantage Reporting To: Senior Audit Manager / GCC Finance Lead Salary & Benefits: Best in the industry for deserving candidates , commensurate with skills and experience, with exposure to GCC assignments

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1.0 - 3.0 years

2 - 7 Lacs

Mumbai, Malad

Work from Office

Youll be selling our premium website plan, which includes: Free domain name Website with SEO tools Business email Full support from our team Youll engage with users whove already shown interest. Your job is to help them understand the value, solve basic issues (like payments), and guide them through upgrading. Most follow-ups will be done via WhatsApp and phone calls. Some understanding of domains, SEO, or websites is preferred. There are no fixed sales targets were looking for someone clear, helpful, and consistent in their communication.

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1.0 - 6.0 years

0 - 2 Lacs

Kurukshetra

Work from Office

About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification : Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

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0.0 - 2.0 years

1 - 2 Lacs

Arani

Work from Office

About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification : Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

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1.0 - 6.0 years

1 - 6 Lacs

Bengaluru, Karnataka, India

On-site

Yoga Instructor As a Yoga Instructor , you'll lead our guests on a journey of mindfulness and physical well-being, creating a serene and motivating environment within our recreational facility. You'll primarily focus on instructing diverse yoga classes at all ability levels, while also providing personalized advice to individuals on correct techniques and developing tailored programs. Your commitment to safety and exceptional guest service will be key in ensuring a truly enriching experience for everyone. Your Responsibilities Yoga Instruction & Guest Wellness: Instruct engaging yoga classes for all ability levels, adapting to various guest needs and preferences. Provide expert advice to individuals on correct yoga postures, breathing techniques, and the mindful use of props or fitness equipment as appropriate. Assess individuals current fitness levels and goals to develop personalized exercise programs and offer tailored wellness counseling, when applicable. Promote a fun and relaxing atmosphere for guests within the recreational facility, fostering a sense of peace and encouragement. Safety & Facility Maintenance: Observe activity in the recreational facility and respond appropriately and in accordance with local operating procedures in the event of an emergency. Provide immediate assistance to injured guests until the arrival of emergency medical services. Clean and meticulously maintain the recreational area, yoga equipment (mats, blocks, straps), and supplies, ensuring a hygienic environment. Call Maintenance or an outside service company promptly if any equipment requires service or repair. Report accidents, injuries, and unsafe work conditions to your manager immediately; complete all required safety training and certifications. Professionalism & Teamwork: Follow all company policies and procedures ; ensure your uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; and thank guests with genuine appreciation. Speak with others using clear and professional language . Develop and maintain positive working relationships with colleagues; support your team to reach common goals; and listen and respond appropriately to the concerns of other employees. Comply with all quality assurance expectations and standards . Physical Requirements Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces . Move over sloping, uneven, or slippery surfaces , as well as up and down stairs and/or service ramps. Reach overhead and below the knees , including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Qualifications Required: License or Certification:CPR Certification First Aid Certification Yoga Instruction Certification (recognized by a reputable organization) Any other certification or training required by local and state agencies for instructing yoga. Preferred: Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience in fitness instruction or a wellness-focused role. Supervisory Experience: No supervisory experience required.

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4.0 - 5.0 years

0 Lacs

Hapur

Work from Office

Job Title: Nursing Educator Department: Nursing Reports To: Chief Nursing Officer Location: Hapur Job Summary: The Nursing Educator is responsible for planning, developing, and delivering educational programs and clinical training for nursing staff and students. This role ensures continuous professional development, promotes evidence-based practice, and helps maintain high standards of patient care through effective education and mentoring. Key Responsibilities: Educational Program Development Design and implement nursing education curricula in line with institutional goals and accreditation standards. Develop lesson plans, training modules, and learning materials using best practices in nursing education. Integrate evidence-based practice and current clinical guidelines into training content. Training & Instruction Conduct classroom lectures, skills lab sessions, and clinical teaching for nursing students and staff. Organize in-service training programs, workshops, and continuing nursing education (CNE) sessions. Supervise and evaluate students during clinical rotations in collaboration with nursing staff. Assessment & Evaluation Design and administer assessments to evaluate knowledge and competency. Provide constructive feedback to learners and document progress. Evaluate the effectiveness of training programs and suggest improvements. Clinical Competency Support Ensure nursing staff meet required competency standards and clinical protocols. Support orientation and induction programs for newly hired nurses. Professional Development Promote lifelong learning and career growth opportunities for nurses. Mentor junior nursing staff and support their transition from novice to expert roles. Compliance & Documentation Ensure all training programs meet regulatory and accreditation standards (e.g., INC, NABH, NAAC). Maintain accurate records of teaching activities, student attendance, assessments, and certifications. Collaboration & Communication Liaise with academic institutions, professional bodies, and internal departments. Participate in curriculum reviews, policy development, and accreditation processes. Key Skills & Competencies: In-depth clinical knowledge and nursing practice expertise Strong teaching, presentation, and public speaking skills Familiarity with adult learning principles and educational methodologies Proficiency in educational technology and LMS platforms Excellent interpersonal, mentoring, and communication abilities Critical thinking and organizational skills Knowledge of regulatory standards in nursing education and hospital accreditation Qualifications: Bachelors Degree in Nursing (BSc Nursing) Required Registered Nurse with valid license Minimum 4-5 years of clinical experience Certification in Nursing Education or Clinical Instruction an advantage Interested candidate please share your resume on 7055514524 hrhead@gsmedicalcollege.in, hr2@gsmedicalcollege.com or Walk-in Tuesday to Friday 10:00 AM to 1:00 PM GS Medical College & Hospital Near Pilkhuwa Railway Station, Pilkhuwa, Hapur Uttar Pradesh

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3.0 - 5.0 years

3 - 10 Lacs

Mumbai, Maharashtra, India

On-site

In terms of functional roles, the team is involved in: Customer Onboarding and handholding for the initial 3 months Customer Support and Troubleshooting through multiple channels including phone, email, chatbots etc Reporting, Tracking and MIS for enterprise clients Bespoke process for large enterprise clients Liaising with product and operations teams Internal performance-driven activities including forecasting, client retention, CSAT and NPS measurement and corrective actions Experience Range: 3 - 5 years Educational Qualifications: Any graduation, Job Responsibilities: Monitor the team s performance and quality through dashboards Bring the team to meet targets and report transparently achievements and miss out to the management on a regular basis. Present data and conduct analysis in order to facilitate decision making at the team level. Identify the training needs of the team members in order to perform better qualitatively and quantitatively. Conduct regular assessment and feedback sessions with team members individually and collectively. Handle clients escalations by conducting RCA and provide accurate data in order to explain the issues with transparency. Come up with suggestions in order to fix the issues. Monitor assigned Client health in order to anticipate drop in volumes, monitor account health metrics, drop in quality and reach out to the client proactively through reviews and meetings. Represent the customer success team in cross-functional meetings with Product and sales in order to push customer requests and follow up on its development Strengthen the client relationship by asking for regular feedback and overall level of satisfaction. Collect and analyze CSAT and NPS data. Skills Required: Customer Service Support,Result Orientation,Collaborative Team Leadership,Clear Communications, Candidate Attributes: Have a good focus and complete the tasks from beginning to end in a good time frame Listening and reading carefully clients mails Develop an understanding and empathy towards clients/candidates problems Being able to follow strict conditions Able to maintain customer confidentiality Adopt an empathetic approach towards the client with politeness and pleasant attitude Excellent Excel / Word / Powerpoint Metrics Target-driven approach

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