Fraud & Claims Operations Associate Manager Wells Fargo

2.0 - 7.0 years

7 - 17 Lacs

Hyderabad

Work from Office

In this role, you will: Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience Manage allocation of people and financial resources for Fraud and Claims Operations Mentor and guide talent development of direct reports and assist in hiring talent Required Qualifications: 2+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Graduate or PG with 2+ years of experience in Backoffice Banking operation 1+ years Leadership experience Ability to manage a team of 15 and above Excellent verbal, written, and interpersonal communication skills Ability to facilitate new learning to staff as information, systems, and processes change Ability to assess issues, make quick decisions, implement solutions, and influence change Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important Excellent knowledge on MS Office (Power point, Excel)

Posted 1 week ago

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Associate Fraud Claims Manager Wells Fargo

2.0 - 6.0 years

7 - 17 Lacs

Hyderabad

Work from Office

In this role, you will: Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Posted 3 weeks ago

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