6 Claims Associate Jobs

Care Allianz is looking for Travel Claims Associate to join our dynamic team and embark on a rewarding career journey Process travel insurance claims with accuracy Verify documentation and policy compliance Communicate with clients and resolve discrepancies Maintain records and escalate complex claims

Key responsibilities/What you do In a 24/7 operation, provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information Required to attain performance objectives on a monthly basis Key tasks/What you bring Open non-medical cases to guide/assist clients throughout their service needs Initiate and send claim forms Provide pre-trip assistance and answer pre-trip questions relating to emergency procedures and policy inquiries Interpret policies and fully explain benefit coverage and limitations to avoid client confusion Guide clients through the navigation of pertinent websites for online content and claim submission Administer and enforce client confidentiality in regards to Canada\u2019s Personal Information Protection and Electronic Document Act Provide assistance with translation using an interpreter if necessary Create and send various types of professional correspondence Key benefits/What we offer Our employees play an integral part in our success as a business We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs All that in a global environment where international mobility and career progression are encouraged Caring for your health and wellbeing is key priority for us This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance Required Qualification /Education Post-secondary education and a minimum of 6-12 months experience in a customer service related function Ability to pay close attention to detail and multi-task Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues Demonstrated ability to use initiative and independent judgment in solving customer problems Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation Join us Lets care for tomorrow

As an Associate for the Insurance Claim Settlement process, you will play a crucial role in efficiently and effectively reviewing claims, ensuring all required documentation is in place, and facilitating the seamless settlement of claims Serving as a key point of contact for associates, you will utilize your expertise to address queries, interpret policies, and communicate benefit coverage details Additionally, you will be responsible for coordinating with the onshore team and clients to expedite the closure of claims KEY RESPONSIBILITIES Review and process insurance claims efficiently, ensuring accuracy and compliance with established policies Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status Request missing documents or information from the customer using email Achieve daily targets of claim productivity, settlement, and Quality Perform necessarily follow up with policy holder and other stakeholders QUALIFICATIONS AND EDUCATION REQUIREMENTS Excellent communication required Ability to pay close attention to detail and multi-task Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues Good knowledge of Insurance Claim domain

Role & responsibilities: Data Entry/Onboarding of claimants in Salesforce. Reviewing claimants bankruptcy (legal) documents, maintaining account documents/files, sending LOI, sending and responding to emails, etc. Coordinating with members of onshore team and departments entwined with service line. Additionally, handling communication with Trustee, Assistant US Trustee, and Bankruptcy Attorney, and firm representatives via emails/callsto resolve the lien in timely manner without any escalation. Responding to all emails received personally or in mailbox within given TAT as per the SOP or 24 hours Maintaining service line tracker, account documents and files with precision. Keen eye forlittle details and ability flag potential problems and resolving them before they become major escalation. Will be responsible for overlooking junior team members work, addressing there queries, mentoring and shadowing them. Assisting team leader in maintaining as well as creation of SOP/Checklist and training material. Assist with other administrative special adhoc projects as needed. Coordinating with in-house teams like quality, training etc. for learning and development. Adhering to company policies/ARCHER principles and hence taking good care of Archer culture. Preferred candidate profile: Bachelor's Degree (Preferably Commerce Background) 3+ Yrs. with international KPO predominantly working with US clients. Specifically, domains which include email communication and auditing. Intermediate/Advance Excel, Proficiency with Outlook, Time Management Data entry skills: A typing speed of at least 40 WPM to keep up a standard level of efficiency at work. Additionally, it requires accuracy, attention to detail, and analyze/manage large amounts of data. Intermediate Excel (Pivot Tables, VLOOKUP, Functions, Tables, Formatting etc.) Proficient Outlook (Create Rules, Manage Folder, Manager Calendar, etc.) " Communication Skills - Written & Verbal - the ability to critically assess a given body of information and draw conclusions independently.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs All that in a global environment where international mobility and career progression are encouraged Caring for your health and wellbeing is key priority for us This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance Key tasks/What you brin Open non-medical cases to guide/assist clients throughout their service needs Initiate and send claim forms Provide pre-trip assistance and answer pre-trip questions relating to emergency procedures and policy inquiries Interpret policies and fully explain benefit coverage and limitations to avoid client confusion Guide clients through the navigation of pertinent websites for online content and claim submission Administer and enforce client confidentiality in regards to Canada\u2019s Personal Information Protection and Electronic Document Act Provide assistance with translation using an interpreter if necessary Create and send various types of professional correspondence Qualification /Educatio Post-secondary education and a minimum of 6-12 months experience in a customer service related function Ability to pay close attention to detail and multi-task Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues Demonstrated ability to use initiative and independent judgment in solving customer problem Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation Join us Lets care for tomorrow

Current Working: WFO Shift time- 8 AM- 5 PM Education- Graduate Exp- 0.6 Months- 2 Years US Healthcare ( Claims Adjudication) CTC: - 2.7 – 3.5 LPA Reach me- Tripti.srivastava@silverskills.com