City Head - Guwahati

JOB DESCRIPTION STATE HEAD OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA. OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides its customers with access to a broad range of high-quality storefronts at compelling price points. About OYO Website Link Location https://www.oyorooms.com/ Multiple Role Type Field Leadership Role What will you be doing • • • • Drive revenue growth by maximizing occupancy, realizing revenue potential, and maintaining a steadysupply of sellable rooms in the hub Oversee the collection of outstanding amounts from clients, ensuring accounts receivable are managed effectively Review revenue & performance dashboards for the team, enhancing visibility and enabling informed decisions Provide consistent feedback on market dynamics, trends, pricing, and factors influencing the business to take strategic decisions for the hubs expansion, along with management Achieve hub performance goals for Revenue & Customer Experience (Cx) metrics Uphold quality standards to drive repeat business and lead the implementation of new initiatives to enhance guest experiences • • • Resolve conflicts between property owners, customers, and internal teams, fostering smooth collaboration and effective problem-solving within team Key Performance Indicators • • • • • Ensuring daily availability of Sellable rooms (DSRN) Revenue & Contribution margin (Absolute INR) Pay at Hotel (PAH) realization Ensuring occupancy (URNs) day on day Improving Guest (Gx )Matrix Required Skills • • • • Networking ability Analytical ability Strong problem-solving attitude Internal stakeholder management & leadership skills Who are we looking for • • • Minimum 8 to 12 years of Experience Min 3-4 years of experience in a people manager capacity Experience in the hospitality and/or travel industry would be an added advantage