Posted:2 weeks ago|
Platform:
Hybrid
Full Time
Skillset Required Looking for a Core Cisco Voice Engg at L3/Subject Matter Expert level. Relevant experience should be 9 Plus years Strong Troubleshooting knowledge in Cisco Unified Border Element (CUBE) and Voice Gateway/Analog Gateways Should be Good with SIP call Log Analysis Hands on experience in CUCM and CUCM-Session Manager Edition - SME , CUC, Expressway , 14.X and higher version Hands on experience in troubleshooting ISDN/PRI, SPI Trunk , Dial plan analysis , route/Translation pattern Ability to resolve P1 and P2 issues at very short span of time Exposure to Ms Teams calling migration cisco voice infra and understanding of AudioCodes SBC would be an added advantage. Responsibility Escalation point of contact Working on Priority tickets and resolving it within a very short span of time Ability to handle Major Incident Management call for Priority tickets Conducting training to upskill L1 and L2 Cisco voice engg. Provide enchantment suggestion to streamline and make the customer infra more efficient and budget friendly work mode 24/7 Support Hybrid work option (3 days RTO and 2 Days WFH per Week) Rotational Shift (Flexible to work in night shift on Rotational basis)
Cognizant
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