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1.0 - 3.0 years

3 - 5 Lacs

Ahmedabad

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1. Basic Configuration and Network Troubleshooting 2. Monitor Network infrastructure and provide L1 Network support 3. Manage CISCO routing, switching and WAN technologies and network services leverage tools 4. Handle incident/Task related to network by following process and standard 5. Hands on troubleshooting experience in enterprise LAN and WAN environment 6. Remote management and monitoring of network operations 7. Coordinate with Various telecommunication services providers (ISP) to resolve circuit problem. 8. To open ticket with OEM and coordinate with OEM for replacement and regular updates to stakeholders. 9. Daily call summary preparation 10. Network devices IOS upgradation 11. Basic understanding of network management protocols like SNMP, SSH, Syslog.

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6.0 - 9.0 years

5 - 11 Lacs

Pune, Chennai, Bengaluru

Hybrid

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Responsibilities / Technical skills: Provides support for the complex technical issues and initiatives related to large-scale network applications, data systems, voice and/or other technical products and services; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; act as an internal consultant regarding use of tools and processes; evaluates service level agreement criteria; identifies gaps in current technology processes and recommends changes to assure SLAs can be supported; performs complex migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard procedures, completes project sizing; updates/writes documentation and procedures and creates and/or provides related training;, writes/designs test scripts; creates change or issue logs; analyses performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; and creates, updates and tests the business continuation plan. Provide team leadership to team or project members in a technology organization. Assign tasks and/or project resources, work force management; provides work direction and monitors work progress and adherence to technical process controls/standards. Provides subject matter expertise. Technical Skills and Knowledge: Proficiency in Configuration and troubleshooting of routing and switching platforms like Juniper QFX, Cisco Nexus 5K/6K/9K and Juniper MX Proficiency in Configuration and troubleshooting IP routing protocols like BGP, OSPF Proficiency in Configuration and troubleshooting technologies/protocols like STP, QOS, HSRP, MULTICAST, DHCP Proficiency in Configuration and troubleshooting of Cisco ASA and Palo Alto Firewalls Proficiency in Security technologies like SSL VPN, IPSEC VPN, NAT, ACCESS Policies Proficiency in Leaf and Spine architecture and technologies like VXLAN, EVPN, MP-BGP Proficiency in Authentication technologies like LDAP, Radius Proficiency in Configuration and troubleshooting of SD-WAN Talari Proficiency in Configuration and troubleshooting of load balancers F5 and NetScaler Proficiency with Microsoft Office and Visio Professional Having the skillset to lead P1/Critical calls and good communication skills to deal with multiple stakeholders Having good understanding of Incident, Problem and Change management process Added advantage if can work on tools like HPNA, CAPM, NetScout, NetFlow Communication skills: - Must have excellent communication skills including written, oral and presentation - Serve as the intake arm of the Offshore center to ensure new systems or processes are introduced into production are fully monitored, documented, supportable and the Operations team has received the proper training and/or orientation to effectively provide support.

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5.0 - 10.0 years

7 - 12 Lacs

Hyderabad

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What you will do In this vital role you will leads a network operations shift to ensure 24/5 coverage, operational continuity, and infrastructure resilience. The Manager is responsible for the global network infrastructuredriving availability, performance, and security through hands-on engineering, structured troubleshooting, and continuous improvement. Success in this role requires a consistent record in Network Infrastructure Operations, including leadership of small, impactful technical teams. Candidates must bring deep expertise across core networking technologies (LAN/WAN, Data Center, Load Balancers), a solid focus on execution, and the ability to thrive in a fast-paced, matrixed global environment. Collaboration with multi-functional teams and attention to detail are essential. Roles & Responsibilities: Implement and maintain network infrastructure systems Configure and administer Cisco routing and switching equipment Manage F5 load balancers to ensure application availability and performance Administer Infoblox DNS, DHCP, and IP address management systems Troubleshoot complex network issues and implement appropriate solutions Perform regular network maintenance and planned upgrades Monitor network performance and conduct capacity planning Document network architecture, configurations, and procedures Implement network security measures and best practices Collaborate with cross-functional teams on infrastructure projects Provide technical guidance and mentorship to junior team members What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications and Experience: Master's degree with 5+ years of experience in Network Operations, OR Bachelor's degree with 6+ years of experience in Network Operations, OR Diploma with 8+ years of experience in Network Operations, OR Functional Skills: Must-Have Skills: Previous, or current, CCNP certification (required) Demonstrable experience with Cisco routing and switching technologies (required) Hands-on experience configuring and maintaining F5 load balancers (required) Proficiency with Infoblox DNS, DHCP, and IPAM solutions (required) Solid understanding of network protocols (TCP/IP, OSPF, BGP, etc.) Experience with network security concepts and implementation Good-to-Have Skills: CCIE certification Knowledge of automation tools and scripting (Python, Ansible, etc.) Familiarity with cloud networking (AWS, Azure, GCP) Experience with network monitoring tools Knowledge of ITIL practices Experience with DevOps, S/W development and scripting Experience with Software-Defined Networking (SD-WAN) Familiarity with network orchestration platforms Good knowledge of industry tools Professional Certifications (please mention if the certification is preferred or mandatory for the role): CCNP certification ( mandatory ) CCIE certification (preferred) F5 Certified Expert (preferred) Infoblox certification (preferred) Soft Skills: Excellent troubleshooting and analytical abilities Good communication skills, both written and verbal Ability to work in a fast-paced environment Strong organizational and time management skills Problem-solving and critical thinking capabilities Team collaboration and knowledge sharing Adaptability to changing priorities and technologies Shift Information: This position requires you to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.

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3.0 - 5.0 years

5 - 8 Lacs

Mumbai

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Cisco Routing and Switching.

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3.0 - 5.0 years

5 - 7 Lacs

Hyderabad

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Cisco Routing and Switching.

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5.0 - 7.0 years

7 - 9 Lacs

Mumbai

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> Role Network Engineer Do - Administration and Management of Wipro LAN WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. - Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools Wifi Devices from different manufacturers (Mainly Cisco some cases Avaya / Brocade, etc.). - Configure / Implement Network Devices as per the hardening Guidelines as per particular Project requirement. - Troubleshoot Network Security related problems in a particular Project based on the Project scope defined. - Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. - Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. - Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). - Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. - Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. - Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. - Knowledge exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. - Execute the implementation per the standard ISO (20000 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. - CCNP Equivalent Certifications with around 5 years experience. - Should be able to Multitask involve in multiple projects at a time. - Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Cisco Routing and Switching.

Posted 3 weeks ago

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