Chat Support Representative

Job Description

Job Description: We are looking for a dedicated and enthusiastic Chat Support Executive to join our team. You will be responsible for providing prompt, accurate, and courteous support to students, parents, and other stakeholders through online chat. Key Responsibilities: Handle incoming queries through chat and provide timely assistance Offer detailed information about educational programs and services Maintain accurate records of customer interactions Work closely with internal teams to resolve queries effectively Ensure high levels of customer satisfaction Requirements: Excellent written communication skills in English Strong typing speed and accuracy Customer-focused with a problem-solving attitude Ability to multitask and work in a fast-paced environment Prior experience in a similar role (preferred but not mandatory) Basic computer literacy Perks: Competitive base salary Attractive performance-based incentives Friendly and supportive work environment Opportunities for growth within the organization Location: On-site – Edappally, Ernakulam Working Hours: Full-time Salary: ₹15,000-18000/month + Attractive Incentives (Salary is negotiable for the right candidate) Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Work Location: In person Application Deadline: 20/06/2025 Expected Start Date: 12/06/2025