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Chat Support Executive

1 years

2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Location: Gurgaon | Work from Office
Job Type: Full-time | Permanent
Salary Range: ₹18,000 – ₹21,000 per month (Based on experience)

Job Overview:

We are hiring skilled Customer Support Executives for our Chat and Email Support team. This role requires handling customer queries through written communication with a focus on professionalism, accuracy, and timely resolution.

Eligibility:

  • Education: Undergraduate or Graduate in any discipline
  • Experience: Minimum 1 year of experience in chat and email-based customer support
  • Skills:
  • Excellent written communication
  • Strong typing speed and computer literacy
  • Ability to multitask and handle customer expectations

Key Responsibilities:

  • Respond to customer queries via chat and email in a professional tone
  • Troubleshoot and resolve issues efficiently
  • Maintain detailed records using CRM tools
  • Meet individual performance and quality benchmarks

Additional Information:

  • Work Mode: In-office (Work from Office)
  • Shift Timing: Rotational shifts
  • Working Days: 6 days per week | 1 weekly off
  • Training: Will be provided

Application Process:

Apply directly through Indeed with your updated resume. Shortlisted candidates will be contacted for the next steps.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹21,000.00 per month

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Experience:

  • Live chat: 1 year (Required)

Work Location: In person

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