Chat Support Executive

Role involves working on chat, back office & Voice (inbound and outbound) queues basis the alignment. Need to understand the customer query / concern and take appropriate action accordingly. This can involve a certain amount of investigative work, checking for process via different tools. Working as part of a team to consistently deliver good customer experience / satisfaction and operational targets including quality measures What Ill be doing your accountabilities Skills required for the job

Key Responsibilities.

• To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
• To ensure prompt and accurate information being provided with appropriate resolution
• To achieve operational targets as defined by for the process
• To maintain queue levels to agreed SLA targets levels
• To achieve and maintain a good knowledge/capability of BT systems.
• When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.
• To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams
• Provide Experience in customer service in a Call Centre environment
• Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills
• Good questioning and listening skills
• Good empathy and customer ownership skills
• Good cross-cultural awareness to be able to effectively communicate with UK customers
• Good objection handling/diffusing/complaint handling skills
• Good customer interaction skills with the ability to recognise the customers needs
• Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)Role & responsibilities Job Title: Sales Guide

Job Summary:

Responsibilities:

1. Consultative Selling:

• Understand customer requirements and recommend suitable products or service.
• Provide personalized solutions based on customer needs.

2. Negotiation and Closing

• Negotiate terms, pricing, and products.
• Close deals efficiently while maintaining customer satisfaction and compliance.

3. Product Knowledge:

• Stay informed about product updates, industry trends, and competitive offerings.

4. Maintaining high quality standards

• Comply with internal quality protocols.
• Achieve high level of accuracy as per transactional quality standards.

Requirements :

• Mandatory one year experience in international sales business.
• Excellence communication and negotiation skills.
• Proficiency in using messaging platforms and CRM software.
• Minimum typing speed 30 wpm with 90% accuracy

Qualifications:

• Self-motivated and results-oriented.
• Bachelors degree in any stream.
• Ability to work independently and as part of a team.
• Positive attitude and resilience.

Interested candidates call or Whats app-PRAGATI HR-96115 95418 or apply on email or send your Resume on-pragati.priya@careernet.in

(UNDERGRADES WITH 1 YEAR INTERNATIONAL CHAT EXPERIENCE CAN ALSO APPLY)