Posted:5 days ago|
Platform:
Remote
Full Time
Key Responsibilities:*
1. *Customer Support:*
- Respond to customer inquiries via live chat, providing accurate and helpful information.- Resolve customer complaints and issues in a timely and professional manner.- Escalate complex issues to senior support agents or technical teams.
2. *Communication:*
- Engage with customers in a friendly, empathetic, and professional manner.- Provide product information, troubleshooting tips, and solutions.
3. *Issue Resolution:*
- Troubleshoot and resolve technical issues.- Follow up with customers to ensure issues are resolved.
4. *Documentation:*
- Document customer interactions and feedback.- Update CRM or support software with customer information and issue resolution details.
5. *Performance Metrics:*
- Meet chat response time, resolution rate, and customer satisfaction targets.
For more information contact our HR Kabeer +91 9O84-967-336
Job Types: Full-time, Permanent, Fresher
Pay: ₹19,046.47 - ₹34,706.98 per month
Benefits:
Work Location: In person
CACHATTO India Pvt Ltd
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