1.0 - 5.0 years

1 - 5 Lacs

Bengaluru, Karnataka, India

On-site

Monitor fraud queues to identify and prevent fraudulent activities in customer accounts and block risky transactions. Conduct thorough investigations using internal tools to detect suspicious behaviors. Analyze chargeback data to uncover fraud patterns and trends. Deliver exceptional customer support via written and verbal communication for both customers and prospects. Share fraud insights across Toast fintech products to improve detection and prevention. Handle escalations effectively and provide optimal resolutions to customer concerns. Recommend and implement improvements to fraud SOPs and detection methodologies. Collaborate with Data Analysts, Product, and Engineering teams to enhance fraud tools and processes. Roles Involved: Transaction Monitoring, Risk Assessment & Management, Fraud and Financial Crime Prevention Internal Controls and Monitoring, Reporting and Documentation Liaison with Regulators and Auditors, Risk Mitigation Strategy Development Experience with CDD/EDD/PEP, SAR/ATO/Money Mule cases, Sanction Screening

Posted 3 weeks ago

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