RINA is currently recruiting for a
Certification Business Support Advisor
to join its office in Ghaziabad within the International Certification Division. Mission
A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.
Key Accountabilities
1. Customer Data Management (if needed):
- Create and maintain accurate customer records in the database. - Ensure that customer information is up-to-date and complete. - Handle customer inquiries related to account information and updates. 2. Offer Management: - Collaborate with business development teams to insert offer in the internal system - Provide customer with complete and accurate offer documents 3. Contract and Customer Order Processing: - Manage and update contract, ensuring accuracy and completeness. - Receive and process customer orders, ensuring accuracy and completeness. - Coordinate with relevant departments to fulfill orders in a timely manner. - Update customers on order status and expected delivery dates. 4. Invoicing (if needed): - Generate and issue invoices to customers based on sales orders or service agreements. - Verify the accuracy of invoice details, including pricing and quantities. - Handle invoice-related inquiries and discrepancies. 5. Payment Processing (if needed): - Monitor and track customer payments. - Coordinate with the finance department to ensure timely and accurate payment processing. - Address payment-related inquiries and issues. 6. Timesheet Management (if needed): - Remind technical staff to submit accurate and timely timesheets for each project. - Ensure timesheets are completed in accordance with company policies and client requirements. 7. Customer Communication: - Communicate with customers to provide information about products, services, and order status. - Respond to customer inquiries and resolve issues promptly and professionally. - Send out communication regarding invoices, payment reminders, and other relevant updates. 8. Problem Resolution: - Identify and address customer concerns, working collaboratively with other departments as needed. - Investigate and resolve billing discrepancies or disputes. - Ensure a high level of customer satisfaction through effective problem resolution. 9. Compliance and Documentation: - Ensure compliance with company policies and procedures in customer interactions. - Maintain accurate and organized records of customer communications, transactions, and invoices.
Education
Bachelor s Degree in Business Administration Finance Management
Qualifications
- Minimum of 2 years of experience in business support, customer service, order management, or a related administrative role.
- Strong proficiency in customer data management, including maintaining accurate records and handling inquiries.
- Experience in offer management, contract processing, and customer order fulfillment.
- Familiarity with invoicing, payment processing, and timesheet management is a plus.
- Excellent attention to detail to ensure accuracy in contracts, orders, invoices, and customer records.
- Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.
- Proven ability to handle customer inquiries professionally and resolve issues efficiently.
- Good problem-solving skills to address billing discrepancies, order concerns, and other customer-related challenges.
- Knowledge of compliance requirements related to documentation, invoicing, and customer interactions.
- Ability to multitask and manage priorities in a fast-paced business environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems or internal business management tools.
- While not mandatory, experience with financial operations, such as payment tracking and invoice management, is an advantage.
- A proactive and customer-oriented mindset, ensuring a high level of service and satisfaction.
Competencies
- CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
- EARN TRUST - Take everyones opinion into account and remain open to diversity
- PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
- MANAGE EMOTIONS - Recognise ones and others emotions and express and regulate ones reactions
- PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
- BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
- MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
- ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
- THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
