Center Manager

Job Description

Educational Qualifications: B.Tech/B.E ,and MBA/PGDM Job Responsibilities: Creating multiple channel sales partners for sales of paid subscription packages via tele center, basis defined SOPs / SLAs / pricing models Ensuring team hiring to ensure budgeted numbers Maintaining regular connects to ensure overcoming day-to-day challenges Due training & hand-holding of all stakeholders to ensure proper flow of product/process knowledge, week-on-week for all new joinee, as well as via monthly refreshers (including onnew product development) Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improve productivity Responsible for evaluating Centres performance with key metrics (attempts / talktime / presentations / quality score etc.) on routine basis to ensure optimized productivity as well as ensuring minimum leakage Timely payout after due diligence Alignment as well as loop-back to product and data team to help improve on enables to improve quality, productivity and over-all process efficiency Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or upper management. Skills Required: Acquisition Sales , B2B , Directing Teams , Inside Sales , Lead Generation Candidate Attributes: MBA with 3+ yrs. of experience in Sales / Acquisition Hands on experience in building & handling large team (40+ Team Size) Build Rapport with team via consultative sales approach Strong listening, questioning and networking skills. Report management/ analysis / alignment skills