CBG: SBB Relationship Manager - Working Capital

About the Role:

Relationship Managers (RM) are a part of the Banks sales force whose primary responsibility is to get

customers for the bank and explore new business opportunities. RMs manage a team of executives responsible

for selling loan products to the customers based on their needs and growth of the lending book of the area

through NTB acquisition as well ETB portfolio They will ensure mapping of market and customers according

to their need and handle queries to ensure customer satisfaction.

Details of the Role:

Department CBG Grade AM/DM/M/SM

Sub-Department SBB- CBG Reporting (Business) SM/AVP/VP

Location Reporting (Matrix)

Key Responsibilities:

Ensure achievement of the Top line Business Targets by sourcing business through channel teams.

Building and nurturing relationships with the bank branches and by cross-selling other products

Responsible for launching new products in market

Ensure key customer satisfaction through customer service of the highest quality

Handle all end to end activities related to the product i.e. from Login to Disbursement

Liaise with various departments within the system (Credit/Operations etc.) to ensure smooth process flows

Responsible for acquisition of channel partners for sourcing products - Connectors

Improve relationship with branches and monitor the performance of ARMs and deepen the relationship with

existing clients

Prevent/ minimize the fraudulent/risky proposals entry into the system

Act as Absolute owner of the Mapped book & manage the Customer Life Cycle.

Renewals & Deferrals Management

Manage the Portfolio Health, DPDs & the timely interest servicing

Aim to increase Product per Customer & acquire full relationship of the Customer for all banking Needs

Responsible for the productivity of the Relationship officer if mapped.

Effectively use the Digital platforms like Project Neo, Various STP Journeys , Business App , Siddhi &

others available to extend faster & better experience.

Qualifications:

Graduation/post-graduation from a recognized institute

2+ years sales experience.

Role Proficiencies:

Strong sales orientation

Proficiency in managing complex client relationships, diverse stakeholders

Knowledge of industry, technology, marketing, and product trends

Knowledge of regulatory guidelines and norms

Capability to handle pressure and meet deadlines

Competence in managing within a dynamic, priority-setting environment

Strong risk and compliance mindset

Adept at communication and interpersonal skills