5.0 - 9.0 years

0 Lacs

bhopal, madhya pradesh

On-site

You will be a valuable addition to our service team as an experienced and technically proficient professional. Your expertise in electronics or service engineering, along with hands-on experience in troubleshooting, repair, diagnosis, and support of electronic products, will be essential for this role. Your responsibilities will include leading a service team, handling escalations, and ensuring efficient after-sales workflows to guarantee customer satisfaction. Your key responsibilities will involve performing detailed diagnosis, troubleshooting, and repair of electronic products, as well as guiding and managing a team of service engineers or technicians. You will be responsible for managing and enhancing after-sales service operations, resolving complex technical issues promptly, and collaborating with internal teams to optimize service workflows and documentation. It will also be crucial for you to maintain service documentation, technical manuals, and support guides, provide insights for continuous improvement in product servicing and customer support, and stay updated with evolving product technologies, particularly in camera hardware and related innovations. To be successful in this role, you are required to have a Bachelor's or Diploma in Electronics, Electrical Engineering, or a related technical field, along with a minimum of 5 years of hands-on experience in diagnosis, repair, assembly, or related functions. Your strong technical knowledge of electronics and service engineering principles, experience in team management and workflow optimization in a service environment, and familiarity with camera hardware and new product lines will be advantageous. Excellent communication skills and a customer-centric approach are also essential for this position. This is a full-time position that requires your presence in person at the work location.,

Posted 3 days ago

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