Call Center Executive - Agriculture B.Sc Nagarjuna Agrichem (NACL Industries)

0.0 - 3.0 years

2 - 4 Lacs

Hyderabad

Work from Office

Job Title: Call Centre Executive Department: Sales & Marketing Location: Hyderabad Job Summary: The Call Centre Executive will be responsible for engaging with farmers through outbound and inbound calls, providing advice, product information, and managing farmer queries. The role ensures seamless farmer communication and contributes to business growth through data-driven insights and follow-ups. Key Responsibilities: 1. Outgoing Calls: Make 60-80 outbound calls daily to farmers using a pre-approved script. Provide advice and product-related information to farmers. Conduct farmers & channel related surveys to assist data driven decision making. 2. Incoming Calls: Handle farmer enquiries regarding crops, products, and company initiatives. Address field complaints & escalate to Product Managers when necessary. 4. Efficiency Management Centre (EMC): Collect feedback from 10 farmers per village-level meeting (VLM) or field day (FD) . Conduct performance assessments of Field Development Associates (FDA) through farmer calls. Qualifications & Requirements: Education: B. Sc. in Agriculture or related fields. Experience: 1-3 years in customer support role in agriculture sector preferred (Freshers can also apply) Language Proficiency: Must be fluent in regional languages spoken by the farmer base ( Marathi / Kannada ) Technical Skills: Basic knowledge of agriculture (especially pest, disease & weed management) customer relationship management (CRM) and Microsoft Office. Soft Skills: Excellent communication, problem-solving, and interpersonal skills.

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