9 Call Support Jobs

*Maintaining Customer Records&Databases and Managing CRM Systems *Coordinating&Processing Sales Orders, Contracts and Proposals *Respond to customer inquiries via phone, email, chat *Liaison with various departments *Ensure smooth business operations Required Candidate profile *Good communication&interpersonal skills *Proficiency in Google Sheets&Docs *Hard Working, Positive attitude&willingness to learn *Attention to detail *Multi-tasking ability

Top MNC hiring for voice process at Electronic City and Bommanahalli. Grads must. Excellent English (written and spoken) required. Freshers & Exp - Salary 4 to 6.5 LPA with 2 yrs intl voice (preferably banking). Call Sameera 8951184874 Perks and benefits Good Incentive Packages,Transport, 5 Days, Top MNC

As a Customer Care Executive at EaseMyTrip.com , you will be the voice of the company, ensuring a smooth and satisfying experience for our customers across all travel verticalsincluding flights, hotels, trains, buses, and holiday packages. You will handle customer queries through calls, emails, and chat, provide timely resolutions, and maintain high service standards. Your role is vital in building customer trust, resolving issues efficiently, and contributing to EaseMyTrips mission of delivering hassle-free and reliable travel experiences. Key Responsibilities: Customer Communication: Manage inbound calls, emails, and chat inquiries to provide accurate and timely assistance related to bookings, modifications, refunds, and cancellations. Issue Resolution: Address and resolve customer concerns across all EaseMyTrip products by providing practical and empathetic solutions. Product Expertise: Stay updated on travel products, features, and offers to deliver informed support and recommendations to customers. Query Documentation & Follow-Up: Record all customer interactions in the CRM system and follow up on unresolved issues to ensure complete customer satisfaction. Customer Feedback: Collect and relay customer feedback to internal teams for improving services, offerings, and customer experience. Performance Management: Meet individual targets for call handling time, resolution accuracy, and customer satisfaction as set by the support department. Training Participation: Attend regular training to stay current on tools, policies, and travel industry updates to better assist customers. Escalation Handling: Escalate complex or unresolved queries to senior support or technical teams, ensuring clear communication with the customer throughout the process. Policy Compliance: Follow all company policies, service protocols, and communication standards in every customer interaction. Team Coordination: Collaborate with other departments such as operations, refunds, and technology teams to ensure seamless resolution of customer concerns. Preferred Candidate Profile: Experience: 03 years of customer service experience. Prior experience in travel, hospitality, or BPO handling calls, emails, or chats is preferred but not mandatory. Educational Qualification: Minimum: High school diploma. Preferred: Graduate degree or certification in travel, hospitality, or customer service. Communication Skills: Excellent spoken and written communication in Hindi and English . Additional regional language proficiency is a plus. Problem-Solving Ability: Quick thinker with a calm approach to managing complaints and delivering satisfactory solutions. Attention to Detail: Accuracy in data entry, documentation, and booking-related processes is essential. Tech Comfort: Proficient in using customer service software, CRM systems, and call-handling platforms. Adaptability: Comfortable working in rotational shifts, weekends, and holiday schedules. Interpersonal Skills: Strong team spirit with a collaborative attitude and willingness to assist peers when needed. Empathy & Patience: High emotional intelligence to manage stressed or frustrated customers with care and professionalism. Customer-First Mindset: Passionate about delivering delightful customer experiences and resolving problems with ownership.

Location: Gurgaon, Sector 49 Salary: 15,000-17000/month Role: Customer Service (Voice Support) Freshers & Experienced Candidates Welcome Working Days: 6 Days a Week, Day shift Call Fatima - 9990683423

CS Agent Needed! Gurgaon.Sector 48 INTERVIEW TIMINGS: 10 AM - 1:00 PM Salary- 17K CUSTOMER SERVICE Excellent Comms Skills Freshers/Exp are welcome SHIFT TIMING: 10:00 am - 7:00 pm WORKING DAYS: 6 Call HR JEET 9706756724

Our India division, Shadowcast India , is a forward-looking software development company committed to delivering scalable, secure, and user-centric technology solutions. We are currently hiring a team of Microsoft 365 Administrators/Engineers to support our prestigious clients in the financial services sector across the US, UK and European markets. In this role, you will be responsible for managing and optimizing the Microsoft 365 ecosystem across the organisation covering user provisioning, system configuration, security, compliance, and productivity tooling. You will serve as a vital link between the IT department and end users, ensuring Microsoft 365 tools are effectively leveraged to meet dynamic business needs. This is an excellent opportunity to be part of a high-performing support team, driving digital transformation and enhancing user experience in a fast-paced, innovation-led environment. Role & responsibilities Administer and support Microsoft 365 applications, including Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID (formerly Azure AD). Monitor system performance, manage user accounts and licenses, and configure security and compliance settings. Plan, execute, and support Office 365 migrations, upgrades, and integrations with minimal disruption to business operations. Collaborate with IT teams, stakeholders, and end-users to gather requirements, resolve issues, and deliver tailored solutions. Provide end-user support and technical training to ensure effective use of Microsoft 365 tools and improve productivity. Troubleshoot a wide range of hardware and software issues, including network and mobile device problems. Automate device provisioning and setup using Microsoft Autopilot, Intune, and other Mobile Device Management (MDM) tools. Stay current with the latest Office 365 features, industry best practices, and cloud collaboration trends. Recommend and implement improvements to existing systems, processes, and infrastructure. Escalate complex issues to appropriate teams while ensuring timely and professional resolution. Maintain detailed documentation of processes, configurations, incidents, and solutions. Deliver excellent customer service with a calm, solution-oriented approach during high-pressure situations. Contribute to a collaborative team environment that encourages experimentation, learning, and innovation. Preferred candidate profile Bachelors degree in Information Technology, Computer Science, or a related field Minimum of 5 years of experience in Office 365 administration Strong hands-on experience with Office 365 migrations, integrations, and troubleshooting Excellent analytical and problem-solving skills Must possess excellent English communication skillsboth written and verbalwith strong technical proficiency to deliver high-quality support over calls and emails. Experience delivering remote support through calls and emails with a high level of professionalism Ability to manage multiple priorities independently with a structured and proactive approach Friendly and customer-focused mindset with a commitment to service excellence Certification: Microsoft 365 Certified: Enterprise Administrator Expert (preferred)

We are looking for a qualified Technical support engineer to manage a team of representatives who will offer excellent customer service and after-sales support. 1. Resolving customer complaints brought to your attention. 2. Possessing excellent product knowledge to enhance customer support. 3. Maintaining a pleasant working environment for your team. 4, Excellent interpersonal written and oral communication skills. 5. Sound at maintaining and updating Excel sheets. 6. Communicating with third-party service providers like Vodafone, Airtel, and Shiprocket. 7. Real-time resolution of customer issues. 8. Proper diagnosis of issues related to the Application, Server, or IOT devices.Role & responsibilities Preferred candidate profile Regards Nikita Sharma 8882801498

About the Role: As a Customer Care Executive at EaseMyTrip.com , you will be the voice of the company, ensuring a smooth and satisfying experience for our customers across all travel verticalsincluding flights, hotels, trains, buses, and holiday packages. You will handle customer queries through calls, emails, and chat, provide timely resolutions, and maintain high service standards. Your role is vital in building customer trust, resolving issues efficiently, and contributing to EaseMyTrips mission of delivering hassle-free and reliable travel experiences. Key Responsibilities: Customer Communication: Manage inbound calls, emails, and chat inquiries to provide accurate and timely assistance related to bookings, modifications, refunds, and cancellations. Issue Resolution: Address and resolve customer concerns across all EaseMyTrip products by providing practical and empathetic solutions. Product Expertise: Stay updated on travel products, features, and offers to deliver informed support and recommendations to customers. Query Documentation & Follow-Up: Record all customer interactions in the CRM system and follow up on unresolved issues to ensure complete customer satisfaction. Customer Feedback: Collect and relay customer feedback to internal teams for improving services, offerings, and customer experience. Performance Management: Meet individual targets for call handling time, resolution accuracy, and customer satisfaction as set by the support department. Training Participation: Attend regular training to stay current on tools, policies, and travel industry updates to better assist customers. Escalation Handling: Escalate complex or unresolved queries to senior support or technical teams, ensuring clear communication with the customer throughout the process. Policy Compliance: Follow all company policies, service protocols, and communication standards in every customer interaction. Team Coordination: Collaborate with other departments such as operations, refunds, and technology teams to ensure seamless resolution of customer concerns. Preferred Candidate Profile: Experience: 0–3 years of customer service experience. Prior experience in travel, hospitality, or BPO handling calls, emails, or chats is preferred but not mandatory. Educational Qualification: Minimum: High school diploma. Preferred: Graduate degree or certification in travel, hospitality, or customer service. Communication Skills: Excellent spoken and written communication in Hindi and English . Additional regional language proficiency is a plus. Problem-Solving Ability: Quick thinker with a calm approach to managing complaints and delivering satisfactory solutions. Attention to Detail: Accuracy in data entry, documentation, and booking-related processes is essential. Tech Comfort: Proficient in using customer service software, CRM systems, and call-handling platforms. Adaptability: Comfortable working in rotational shifts, weekends, and holiday schedules. Interpersonal Skills: Strong team spirit with a collaborative attitude and willingness to assist peers when needed. Empathy & Patience: High emotional intelligence to manage stressed or frustrated customers with care and professionalism. Customer-First Mindset: Passionate about delivering delightful customer experiences and resolving problems with ownership.

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What youll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: 6 months to 1 years of experience Bachelor's degree in a relevant field or equivalent work experience Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.