Call Centre Team Leader

We are urgently seeking a Telecalling Team Lead to join our team! The ideal candidate will bring strong experience in telemarketing and team leadership, dedicated to driving exceptional customer service.

Responsibilities:

• Lead and motivate a team of telecallers to achieve performance goals and sales targets.
• Make and supervise outbound calls, effectively promoting our products/services to potential clients.
• Guide team members in building strong customer relationships through clear and responsive communication.
• Monitor and assess team calls, ensuring quality standards and customer satisfaction.
• Manage and maintain accurate records of team calls and customer interactions.
• Collaborate closely with the team to meet or exceed monthly targets.

Qualifications:

• Proven leadership, communication, and interpersonal skills.
• Minimum 3 years of telemarketing experience, including at least 1 year in a team lead role.
• Proficient in spoken and written English; fluency in Arabic is a plus.
• Strong organizational skills and keen attention to detail.
• Track record of meeting targets and supporting team success.

Be a part of the leading aesthetic clinic in kochi !

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Cochin, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Telemarketing: 2 years (Required)

Language:

• Arabic (Preferred)
• English (Required)

Location:

• Cochin, Kerala (Preferred)

Work Location: In person